Questions & Answers

Q: Questionwhat is the difference in the size of the cooking grates/burners on this GE vs Samsung NA30R5310F. On the Samsung the knobs are located at the base of the cook top vs the side and reviews are stating that the Samsung burners are too small for large pots.

Asked 5 years ago by HDA.

• A:Answer Hi HDA! We appreciate you reaching out to us. Since model number NA30R5310F is not one of our products, we cannot accurately give a comparison between the two models. We're sorry for any inconvenience that this may cause. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am looking a gas cooktop, and I noticed that the price are different between the search results and the bestbuy website. Why the price is different? which is correct one?

Asked 5 years ago by SL4983.

• A:Answer Best buy charges based on what color you buy. The photos you have show two different colors which are gray and black. Therefore they are priced differently.

  Answered 5 years ago by Mikep

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Q: QuestionHas any one who has used this for a while experienced the plastic knobs melting or being disfigured in any way?

Asked 5 years ago by erlsquirrel.

• A:Answer The previous one I had had the plastic knobs melted and disfigured. I am not sure of the new model though.

  Answered 5 years ago by TopeVerified Purchase

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Q: QuestionThe reviews mention to buy the electrical kit for home installation. What is the electrical kit and how to purchase on-line? I plan on installing it myself.

Asked 5 years ago by dk.

• A:Answer An electrical kit is not required for this stove. It already comes with a gas regulator and electrical power cord pre-installed. IF you need to have an electrical outlet installed nearby, then that is a separate issue that an electrician should do. There is no electrical kit, power cord comes with the stove.

  Answered 5 years ago by Mikep

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Q: QuestionAre the burners sealed on this model?

Asked 5 years ago by Lickedysplit.

• A:Answer Not sure what you mean by sealed. They look like any other gas burners that are currently being sold in the stores. If you are referring to the open concept of the 1980s and 1990s , no they don't look like that

  Answered 5 years ago by BertinaVerified Purchase

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Q: QuestionDoes Best Buy offer professional I installation for this GE 30” cooktop? If yes, how much will it be?

Asked 5 years ago by Likegooddeal.

• A:Answer Labor cost cooktop installation replacement

  Answered 3 months ago by Anonymous

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Q: QuestionHi my ge gas cooktop model # JGP3030DLBB keeps shifting on the countertop , I cannot seem to figure out how to lock it in place ! please help , I see to brackets but the holes they are saying to use do not seem to be on my model.

Asked 5 years ago by Babbagene.

• A:Answer Hi Babbagene. Thanks for reaching out to us. If your cooktop is moving while it is installed in your counter, we would recommend reaching out to your installer to come back out to check the installation of the unit. We hope that this helps and that you're staying safe.

  Answered 5 years ago by GE Answers

  
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Q: QuestionIn a new construction house is there anything extra needed to hook up propane line to cooktop? I have seen a kit mentioned but do not know what it is for. Thanks.

Asked 5 years ago by building.

• A:Answer Hi building. Thanks for reaching out to us. If you're wanting to convert your cooktop from Natural Gas to LP, you would need to use the LP Conversion Kit that comes with that cooktop. If you're having issues performing that conversion, we would recommend reaching out to a qualified gas installer for more help. We hope that this helps! Stay safe.

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes a pressure regulator come with this gas cooktop

Asked 6 years ago by Roger.

• A:Answer Hi Roger. Good question! Yes, this cooktop will come with a pressure regulator. We hope that this helps! Please stay safe and healthy. -MS

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this gas cook top for propane or natural gas ?

Asked 6 years ago by wawa.

• A:Answer Hi wawa - We have good news! All of our gas cooking appliances come ready to be connected to natural gas and also come with an LP conversion kit to connect to LP (Liquid Propane). The conversion instructions are located in the wiring diagram (mini-manual) and are included with the LP kit attached to the appliance near the pressure regulator. We recommend a qualified installer or servicer convert the gas cooktop to the proper gas supply needed. The conversion must be in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this cooktop a Matt finish or glossy?

Asked 6 years ago by Tina.

• A:Answer Glossy. Very attractive

  Answered 5 years ago by BertinaVerified Purchase

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Q: QuestionI would like to know if GE Universal downdraft system (model UVB30DKBB) will work with GE 30" cooktop model JGP3030SLSS. I have an older GE 30" gas cooktop that came with a downdraft unit, so I hope to replace it with these two models. Thank you.

Asked 6 years ago by James.

• A:Answer Hi James - We certainly appreciate your loyalty! Yes, Universal 30" Telescopic Downdraft System UVB30DKBB can be used with GE® 30" Built-In Gas Cooktop JGP3030SLSS. We suggest viewing the Specifications document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=UVB30DK_c3.pdf - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am replacing with the same cooktop. The one I have has a control lock above the burner controls. Does this newer version have that ? I don't see it in the picture. Thanks, Susan

Asked 6 years ago by Susan.

• A:Answer Hi Susan - We certainly appreciate your loyalty. JGP3030SLSS does not have Control Lock. GE Profile™ Series 30" Built-In Gas Cooktop PGP9030SLSS has Control Lock. Protects against unintended activation. Also, white LED backlit heavy-duty knobs are back-lit with white LED lighting that lend a sleek appearance and let you know if burners are on. Play Video: https://www.youtube.com/embed/wvXeFbBJUqA?rel=0 - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan jgp3030sl1ss be installed over LG lws3063bd wall oven and under non-outside vented microwave or fan?

Asked 7 years ago by Jackal.

• A:Answer I don't see a problem with the fan above, just feel better about an outside exhaust. As for an oven under, the problem I see is getting to the gas supply and cooktop electrical connection. Our cooktop has a downdraft exhaust so that would be another problem for us.

  Answered 7 years ago by HoneybeeVerified Purchase

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Q: QuestionAre the knobs steel or plastic?

Asked 7 years ago by Skee.

• A:Answer The knobs are Coated Plastic.

  Answered 7 years ago by GarnetVerified Purchase

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Q: QuestionWhat is drop out dimensions. I need to know so I can have counter top cut to fit

Asked 7 years ago by Angelo.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer Hi Angelo - Thanks for choosing GE! To ensure accuracy, you'll find the cooktop cutout dimensions in the Installation Instructions at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11089-1.pdf - Enjoy! Sue

  Answered 7 years ago by GE Answers

  
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Q: Questionneed cut out dimentions for this 30" cooktop in to granite counter

Asked 7 years ago by artlady.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer Hi artlady - We encourage you to view the Installation Instructions at the following link for cutout dimensions. Also, to ensure accuracy, it is best to make a template when cutting the opening in the counter: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11089-1.pdf - We're excited to have you in the GE Appliances Family! Sue

  Answered 7 years ago by GE Answers

  
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Q: Questionwhat is the real difference between GE model 3530 and model 3030 besides the 3,000 btu's on one burner (cook tops)

Asked 7 years ago by shopper.

This question was asked about the related product: GE - 30" Built-In Gas Cooktop - White

• A:Answer The difference is the 8,000 BTU burner that the JGP3530DLWW has and the other does not.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI'm wondering if any one of you thinks that the grates are too far away from the burners?

Asked 7 years ago by laura.

• A:Answer Hi Laura- Thanks for viewing! The height of the grates are designed to provide optimal heating while also maintaining burner efficiency and safety. This cooktop is equipped with a 15,000 BTU Power Boil burner (Left Front) that delivers high heat for fast boiling and a 5,000 BTU Precise Simmer Burner (Left Rear) so delicate items don't burn with low, even heat. You should be pleased with your choice. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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