Questions & Answers

Q: Questioncan this hood be installed into the ceiling and vented to the outside?

Asked 3 years ago by victoria.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer No

  Answered 2 years ago by ThiaVerified Purchase

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Q: QuestionDoes this come with the remote or do you have to buy it separately?

Asked 3 years ago by Holla.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer we did not receive a remote with our purchase, Weren’t aware that one was available.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questiondoes this one come in black?

Asked 3 years ago by sister.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer No. It’s silver.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs it compatible with a rectangular vent 10" wide by 5" deep?

Asked 3 years ago by topcat.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - White

Q: QuestionWhat is the CFM of this Range Hood?

Asked 3 years ago by RASHMI.

• A:Answer Thank you for connecting with us. The CFM for this Range Hood is rated at 270. We hope this information is helpful; however, if you need additional assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the black option a matte or shiny finish?

Asked 3 years ago by Cj00.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer In between…what do they call it, sort of satin sheen?

  Answered 2 years ago by SnarqasmVerified Purchase

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Q: QuestionHow can i tighten or remove screws that hold the fan vent together to stop the noise from being lose they are a screw that seem to be tamper proof? when on high it rattels loudly and can stand the noise

Asked 3 years ago by tim.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hello. Thanks for checking with us. We're sorry to hear that you are having trouble with the noise coming from the hood. We understand the inconvenience, and would like to offer some help. We recommend using a smaller duct pipe to reduce venting. It is important to minimize the duct run length and number of transitions and elbows. We recommend referring to the installation instruction starting on page 12 to troubleshoot: https://files.bbystatic.com/SIIlaP6Ajr9vobiQeMtxmA%3D%3D/0c442115-8f3d-445d-a4fe-ca0bfc8c2766.pdf. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do you change the light bulbs in these

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer The plastic panel pops right out. There’s a plastic part that sticks out to the right side. I did noticed it’s sometimes hard to pop out when you don’t clean it for a while and all of the gunk gets in there from cooking.

  Answered 2 years ago by Snarqasm

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Q: QuestionWhen I purchased product I was told that the two lights would never blow out. Seven months into owning product both lights blew out and with my protection plan with Beat Buy it’s not covered. So what is the purpose of having a protection plan?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hello. We're sorry to hear of the trouble that you have had with your lights as we understand the inconvenience. Please reach out to us at 1-800-432-2737 so we can get more information, and explore ways to help. We look forward to connecting with you soon.- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the outlet size (diameter)? Does it come with a backdraft damper? One motor or two?

Asked 4 years ago by Michael730.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Slate

• A:Answer Damper included. Single fan, left side oriented, 4 speeds. Is not wired with an outlet plug, the hole is a standard size for use with a cable strain relief.

  Answered 4 years ago by DougFunnyVerified Purchase

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Q: Questionwhat is the difference between convertible and recirculating hoods?

Asked 4 years ago by nan.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer We appreciate you taking the time to reach out to us with your great question! Convertible range hoods can be installed to either recirculate or be vented externally whereas recirculating range hoods can only utilize recirculating venting. If you have questions regarding a specific range hood and its venting capabilities, Please feel free to contact us any time as we are always here to help! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs slate color gray or stainless black?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, this is a good question and we're happy to help. This dark matte finish is inspired by the rich texture of stone. The sides, case and accent parts are Dorian Gray (dark gray). With that said, we would most relate this color to a brown or gray. We hope you find this useful and we're wishing you the best. You'd make a great addition to our GEA family, so just let us know if you need anything else. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have a GE range hood model ZV830SMSS that is vented outside. it has a stainless steel filter for grease and also has a charcoal filter… Does a charcoal filter need to be re-placed or do I even need it at all since there is an external exhaust?

Asked 4 years ago by Steve.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hello- Thank you for your question. A charcoal filter is only needed when you are recirculating the microwave. It is fine that it is installed, but it doesn't need to be replaced. If you have any questions in the future please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWill this replace my hood model #J N322 002AD?

Asked 4 years ago by Leslie.

• A:Answer Hello- Thanks so much for your question. This is slightly larger in depth but it is a standard range hood like your current model. If you have any additional questions, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the opening in the back for the wires on the right side or the left side?

Asked 4 years ago by JC.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Right side on my hood.

  Answered 2 years ago by PatrickL

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Q: QuestionDid anyone notice grease collecting on the fan and dripping along the back edge against the wall? How long is the auto shutoff?

Asked 4 years ago by OldRingUser.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer Hello there, we're very sorry to hear you've had grease collecting on the fan. This is never what we want to see and we're happy to assist you. For help with this, we suggest cleaning your grease filter. To remove the filters: 1) Slide the filter using the tabs. 2) Pull the filter down and out. To clean the filters: 1) Soak them and the swish around in hot water and detergent. Allow the filter to dry completely before putting it back in place. 2) Light brushing may be used to help remove embedded soil and dust. 3) Do not use ammonia or ammonia products. 4) Dishwasher cleaning is acceptable, but may discolor the filter. To replace the filters: 1) Slide the filter into the frame slot(s). 2) Press up and slide into place. We hope this is useful information to you and we're wishing you the absolute best. - GW

  Answered 4 years ago by GE Answers

  
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Q: Questionwhat are the height, width and depth dim tensions of this hood?

Asked 5 years ago by Jon.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer Hi there - Great question! This vent hood's dimensions are 5 1/2 H x 29 7/8 W x 20 D. Thanks so much for checking! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello - is this a 'print-proof' or 'smudge-proof' stainless steel, or a shiny stainless?

Asked 5 years ago by Sharon.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer Hello. This model JVX3300SJSS, is not a fingerprint resistant stainless steel. It will show fingerprints. Stay well. Geoff@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI. A not get the filters to stay in.

Asked 5 years ago by Rhonda.

This question was asked about the related product: GE - 30 inches - Convertible - Under cabinet Range Hood - Stainless Steel

• A:Answer Hello there! We appreciate you reaching out to us. We're sorry that you're having trouble getting the filters to stay in. We see how this can be frustrating. We recommend following the instructions on page 7 of the Installation Guide online at this link: https://www.bestbuy.com/site/ge-30-convertible-range-hood-stainless-steel/5578595.p?skuId=5578595 If you have any further questions, please reach out to us at our social pages. We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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