Questions & Answers

Q: QuestionDoes the cooktop cone with a down draft?

Asked 2 years ago by Bubba.

Q: QuestionJGP5036 SLSS: electro-plated plastic knobs: do they ever melt from the heat of a gas cooktop? If they do is repair/replacement free of charge?

Asked 2 years ago by gascooktop.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

Q: QuestionDoes the knobs have a light that indicate it is on when the stove is on?

Asked 3 years ago by Red.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer no there is not

  Answered 1 year ago by AlyssaF

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Q: QuestionIs this black built-in gas cooktop a matte black or shiny black? And when will it be available to purchase?

Asked 3 years ago by Interested.

Q: QuestionIs there a safety feature to lock the knobs so if bumped or left on the gas will turn off?

Asked 3 years ago by Safety.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

Q: QuestionI have this stove top and have been very happy with it. However, I have ruined the knobs by soaking them in bleach water. Are replacement knobs available to order?

Asked 3 years ago by Charlotte.

• A:Answer Can use propane

  Answered 1 year ago by Anonymous

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Q: QuestionCan I use a GE36" telescopic fan with this model? Does it come with a griddle?

Asked 3 years ago by Elwood.

This question was asked about the related product: GE - 36" Gas Cooktop - White

• A:Answer Hi there and thanks for considering this great cooktop. We’re happy to let you know a telescopic downdraft vent system can be used with this cooktop. However, this unit doesn’t come with a griddle and there isn’t a compatible griddle available for it. We’re sorry for any inconvenience this may cause. If we can help with anything else, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDo I need to purchase a power cord for this gas cooktop? If so, please let me know what model # for the cord. Thank you, Nan

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thanks for reaching out to us! This unit comes equip with a three-prong power cord. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionPlease see my question about cooktop JGP5036 that you answered 3 days ago with exactly what is in the user manual. What kind of cloth can I use to clean or dry the grates WITHOUT REMOVING THEM FROM THE COOKTOP as I clean the actual cooktop each night? Thx

Asked 3 years ago by Cookie.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hello. Thanks for reaching out about this cooktop. We recommend that you use a soft cloth- no steel wool nor plastic scouring pads. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have the JGP5036 cooktop. Is there a way to just wipe off the grates to clean them without putting them in the dishwasher? I've tried various sponges/cloths, but because the grates are so rough it just shreds what I have tried to use.

Asked 3 years ago by Cookie.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Thanks for reaching out about this! If you would like to manually clean your grates, they should be washed in hot, soapy water and rinsed with clean water. To soften burned-on food, place grates in a solution containing ¼-cup of household ammonia for several hours. Afterward, scrub grates with a plastic scouring pad soaked in hot, soapy water. Rinse well and dry. We certainly know how tearing up your clothes would be annoying and hope this helps! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello, Is the cooktop surface stainless steel or black porcelain? Thanks

Asked 4 years ago by Jay.

• A:Answer Good day, This is an excellent question! The surface on this model is a black deep porcelain enamel. Thanks for reaching out and have a great day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionhow easy is it to turn burners on, does it have an electric igniter?

Asked 4 years ago by Carlos.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hello- We appreciate your question and your interest in this cooktop. This does have an electronic ignition and you have to push the knob in and turn it to the LITE position. You'll hear a clicking noise...the sound of the electric spark igniting the burner. When one burner is set to the LITE position, all the burners will spark. This is normal. If you have any additional questions, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this cook top come in white let me know thank you

Asked 4 years ago by mighty49.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hi there, and thanks for your interest in this cooktop! We know how important color is when choosing an appliance and are glad to assist. Regrettably this cooktop is only available in stainless steel or black at this time. We apologize for any inconvenience this may cause, and will send feedback to our Cooking Products Design team. We are happy to help with any other questions or concerns, and wish you all the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhen was this model first manufactured, basically want to know if it will be discontinued in the next few years

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hi - Thank you for your interest in a new GE gas cooktop. We initially introduced this model in the Fall of 2017. We've received no indication at this time of the intent to discontinue this model. If the business makes the decision to discontinue this model, repair parts will continue to be available for a number of years. We do hope you choose GE for your home. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy counter cutout is 35 1\4 X 20 1\4. Will this cook top work in that size cutout?

Asked 5 years ago by Shawnrod.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Check your existing box that sits below counter, top fit but had to make some adjustments for base to sit in countertop. Original cabinet and counter was custom fit.

  Answered 4 years ago by GenieVerified Purchase

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Q: QuestionHello. Does this cooktop have a light that shows when any of the burners are on? Thank you.

Asked 5 years ago by Indicator.

• A:Answer Hi Indicator, thanks for reaching out to us and for your patience! We truly appreciate your interest in this beautiful gas cooktop and are happy to answer this for you. The cooktop does not feature an indicator light that illuminates when a burner is on, as a hot cooktop indicator light feature would be found mostly on our electric cooktops. Each control knob can be rotated between Lite, Low, Medium, and High and has a notch to indicate which position it is set to. If you are asking about an indicator light as an extra safety precaution when using the burners, we will tell you that we do offer some cooktop models that have a Control Lock option that locks the cooktop to prevent unwanted use. An indicator light will illuminate when the cooktop is locked. While this model does not offer that feature, we would be happy to offer you guidance in one that does. If you would like to learn more about this, please feel free to reach out to us via our Contact Us page on our site. We hope that this information helps to clarify. All the best! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this come with the conversion kit? NG to LP

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer This does come with the conversion kit

  Answered 4 years ago by GenieVerified Purchase

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Q: QuestionCan you put the steel grates in the dishwasher?

Asked 5 years ago by Souperj.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hi Souperj - Thank you for reaching out to us and for your patience! We truly appreciate you choosing this fantastic built-in cooktop for your home and are happy to tell you more about cleaning the burner grates. Yes, these heavy cast iron grates are dishwasher-safe for quick and easy cleaning! You will want to remove any burnt-on food particles prior to placing the grates in the dishwasher, place them on the lowest rack of the dishwasher, and run on a "heavy duty" cycle. You can see more tips on cleaning your cooktop on pages 9-12 of your Use and Care Manual. If you do not have access to the manual, please reach out to us via email at our Contact Us page online and we will be happy to provide you with it. We hope that this helps! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes GE Sale the stainless steel top by itself?

Asked 5 years ago by Lowrider.

This question was asked about the related product: GE - 36" Built-In Gas Cooktop - Stainless Steel

• A:Answer Hi Lowrider, thanks so much for reaching out! Yes, we do sell the stainless steel maintop assembly for this model. The part number for that assembly is: WB62X29313. We hope that this helps! Please let us know if you have any other questions via email or social media. Stay safe! -Michael@GEA

  Answered 5 years ago by GE Answers

  
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