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  • QuestionInformation says this will install for a 9 foot ceiling but reviews say customers had to purchase an extension. Can a get an extension included in the price? I have 9 foot ceilings

    Asked by Pamela.

    • Answer Hi Pamela- Thanks for choosing our GE® Pyramid Chimney Hood JVW5361SJSS! The supplied duct cover fits 7'-4" to 9'-0" ceiling heights (10' with optional high ceiling kit JXDC72). You will not need to purchase the optional high ceiling kit for a 9 foot ceiling. Check out the Installation Instructions for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10983-6.pdf - Thanks for checking with us. Enjoy! SUEatGEA

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  • QuestionWhat’s the tallest from top to bottom, and is there an extension piece? I need at least 52” thanx

    Asked by Lulu.

    • Answer The full length if the hood from top to bottom is 9 -7/8 H. Depending on the specific length you are needing there is an optional 10' high ceiling kit- UXDC53. We recommend taking a look at the quick specs guide that has the detailed specific dimensions for this 36-inch range hood that can be found on the website. https://content.syndigo.com/asset/54a14a4d-8493-48c2-a64b-41753ba28cd6/original.pdf

      Answered by GE Answers

  • QuestionHow do we change the lightbulbs

    Asked by Grace.

    • Answer Hi there! We appreciate you reaching out to us. For instructions and further information on changing the lightbulbs, you can view page 8 of your use and care manual, located here: https://files.bbystatic.com/SIIlaP6Ajr9vobiQeMtxmA%3D%3D/ddccd927-93e4-4012-9abb-e92316c7ac04.pdf - For safety reasons, remember to turn off the switch before getting started! Best wishes - Sarah@GEA

      Answered by GE Answers

  • QuestionWhat is the operating noise level of this hood at the highest and lowest settings?

    Asked by Anonymous.

    • Answer Hi there - Great question! This hood's sones ratings are: 1.0 (working speed), 5.1 (high speed), 6.6 (boost speed). We hope this helps. Thanks so much for checking! -Mikayla@GEA

      Answered by GE Answers

  • QuestionIs this made in USA?

    Asked by MikeW.

    • Answer Hi MikeW - Thanks for viewing GE Model JVX5360DJBB! The hood is manufactured globally and not in the USA. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. Keep in touch at GEAppliances.com. Sue

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  • QuestionDo these 36" convertible range hoods come with the power cord and mounting hardware, and how do they arrive at the 10-minute installation estimate?

    Asked by Notthecook.

    • Answer Hi Notthecook - JXHC1 - Power Cord Kit (sold separately) is an optional accessory if the hood will not be hard wired. We also offer optional accessories (sold separately) JXRC70 - Remote Control and JXCF55 - Charcoal Filter (necessary for recirculating venting). We suggest to view a video regarding the easy installation: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - You can also view the Installation Instructions online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-4.pdf - Keep in touch! SUE@GEA

      Answered by GE Answers

  • QuestionCan this be wired with a cord and plug to an outlet?

    Asked by thecadillacboy.

    • Answer Hi LG, thanks for reaching out! These vent hoods must be supplied with 120V, 60Hz, and connected to a properly grounded branch circuit, and protected by a 15 or 20 amp circuit breaker or time delay fuse. Wiring must be 2 wire with ground. If the electrical supply does not meet the above requirements, call a licensed electrician before proceeding. Route house wiring as close to the installation location as possible in the ceiling or wall. Connect the wiring to the house wiring in accordance with local codes. All of this information can be found on page 14 of your installation instructions. We hope that this helps! Stay safe. -Michael

      Answered by GE Answers