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Hi Jean- Models with Precise Fill (load sensing), GTW460ASJWW, will only lock during the load sensing period and during the spin cycle. View TOP LOAD WASHER - LID LOCK FEATURE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23192 - For service, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com - Keep in touch! Sue
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