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Hello, This is Megan at GE Appliances. I am happy to help. Heating water in your home uses energy. To conserve energy, new washers are designed to limit the amount of hot water used by adding some cold water to the fill when you select HOT water. This allows the washer to fill without causing your water heater to need to replenish as much hot water, which reduces the amount of energy used by the water heater. Effective March 6, 2015: The U.S. Department of Energy revised their standards and federal guidelines for hot water energy consumption for all clothes washers. These changes affect all washer manufacturers in order to save energy and conserve resources. All manufacturers must comply with the new standards. We are committed to meet the Federal energy standards and deliver a product that upholds GE Appliances wash performance standards. To comply with these standards, HOT water temperature selection is a mixture of hot and cold water from your household plumbing. When you select HOT, you will receive some cold water with the fill; this is normal. Since the appliance is designed to fill with limits on the amount of hot water filling the appliance, it is not recommended that the cold water supply be turned off during a HOT water fill. The appliance is designed to fill with a mixture of hot and cold water to save energy, and is operating normally when doing so. Additionally, new laundry detergent is formulated to work with any water temperature for wash performance. For best wash performance, we recommend: HE (high-efficiency) Detergents Oxi Detergents Thanks for checking with us!
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