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Hi - Thanks for reaching out to us regarding your GE washer. If the Deep Fill option is not operating on your new washer, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Also view the following links- TOP LOAD WASHERS - DEEP FILL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22718 - TOP LOAD WASHER - FILL FUNCTION (Includes factors that affect fill): https://products.geappliances.com/appliance/gea-support-search-content?contentId=36353 - Keep in touch! Sue
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