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Hi Doug - Thanks for choosing GE! We are sorry to hear of this issue with the dispenser. If you are using single-dose laundry packets (pods) they should not be added to the dispenser drawer, as they will not dispense properly. Put packets (pods) in bottom of wash basket. HE detergent should be added to the right side of the dispenser drawer. Also, be sure the siphon caps in the dispenser are free of debris and pushed fully back into place after cleaning. See pages 15 and 18 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90586-1.pdf - For further assistance, please schedule a service appointment online at GEAppliances.com/service - Keep in touch! Sue
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