A:AnswerThe GFW550SSNWW is a great replacement model because it is of similar capacity to your current washing machine. You will need to purchase either the pedestal (GFP1528SNWW) or the riser (GFR0728SNWW) separately. The pedestal is 16" high and the riser is 7" high.
A:AnswerWe recommend checking that the drain hose is not pinched and installed at least 24" off the ground and inserted no more than 7" into the standpipe. For more troubleshooting, check out the article "Front Load Washer - Will Not Drain or Drains Slowly" on the GE Appliances website. If you still have trouble, call 800-432-2737 to schedule an appointment with a Bodewell technician.
A:AnswerWe are very sorry to hear you've had this issue. Hopefully you've tried resetting the electronics by unplugging the washer or flipping the breaker off for a couple of minutes. If you still have issues, please take advantage of your warranty by calling 1-833-426-3393 between 8:00-8:00 EST. Thank you! Joyce@GEAppliances
A:AnswerBe sure to dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. You'll notice if you regularly use the UltraFresh Vent System that this will not be required as often. We recommend to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Self Clean Cycle. -Don@GEAppliances
A:AnswerTo better answer your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Lauren@GEAppliances
A:AnswerWe encourage you to consider our pedestal model - GFP1528SNWW. The pedestal measures 16" H x 28" W x 28 7/8" D. With the pedestal the overall height will be approximately 56". -Vikki@GEAppliances
A:AnswerThe Water Factor (WF or iWF) is the number of gallons per cycle per cubic foot that the washer uses. The lower the water factor, the more efficient the washer is. The iWF for this model is 3. Energy Star uses Combined Energy Factor (CEF) to compare the energy efficiency of gas and electric clothes dryers in pounds per kWh. The higher the value, the more efficient the dryer is. The CEF for dryer model GFD55ESS is 3.93. -Vikki@GEAppliances
A:AnswerThis washer has a Detergent Timed Flow Through dispenser. If you'd like, you can view more on this on page 16 of the Use and Care manual on our GE Appliances website. -Kacie@GEAppliances
A:AnswerThis model has a belt and pulley system where one belt runs from the motor to the tub. The same belt is used for agitating and spinning the tub.
A:AnswerYou can schedule service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
A:AnswerWe appreciate your interest in our GE Appliances. Typically, our appliances won't stack with other brands. In order to be sure, we recommend checking with Kenmore to get the dimensions and the stack rack part number.
A:AnswerThe temperature for the "Extra Hot" cycle should be 141 degrees F. This can be dependent on the temperature of the inlet water and the climate you're in. If you believe your washer is not performing properly, please schedule service by calling 833-426-3393.
A:AnswerWe encourage you to review the cleaning instructions in the Use and Care Manual for proper cleaning procedures. You can locate the cleaning instructions starting on page 20 of the Use and Care Manual, which is located in the "From the Manufacturer" section of this product page.
A:AnswerYou will use the leveling legs of this washer to ensure that it is level. If you'd like, you can view the full instructions for this on page 22 of the Use and Care manual on the product page.
