A:Answer Hi - We hate to hear you're having difficulty with your range. Starting in 2018, electric ranges and cooktops that feature plug-in coil surface elements use Sensi-Temp Technology to help reduce the risk of oil and grease fires. Each plug-in coil surface element (burner) has a medallion with a button (sensor) in the center of the coil. This button must contact the bottom of the cookware for the Sensi-Temp Technology to sense the temperature properly.
When the sensor detects a pan temperature near the limit (450 degree Fahrenheit), the burner will shut off automatically until a lower, safe pan temperature is reached. At that point, heat will resume to the burner. This should not affect everyday cooking as the automatic shut-off is temporary and only happens at very high temperatures. If you continue to have difficulty, we recommend calling GE Appliances service at 1-800-432-2737 to have your range checked by a technician. We apologize for your frustration and inconvenience. Kind regards - Vikki@GEA
