Questions & Answers

Q: QuestionDoes ge range model JGBS66DEKWW have a broiler?

Asked 5 years ago by Lou.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer Yes, but it's a bit non-traditional. The broiler is in the bottom (where a lot of stove/ovens just have a storage drawer - this sis the broiler and we actually haven't used it once yet in the 4 months we've owned it. But We love the pancake griddle!

  Answered 5 years ago by StewVerified Purchase

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Q: QuestionOur oven is working but on the display it reads PRE, it won’t change over to the actual temperature. Is there a way to restart some how? Or do we need to call a technician?

Asked 6 years ago by Depalo.

• A:Answer It just means it’s pre-heating. Set temperature ahead of hitting start button. No need for service.

  Answered 6 years ago by XxxxxxVerified Purchase

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Q: QuestionCan the broiler be used at the same time the oven is cooking other food?

Asked 6 years ago by SD23.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Slate

• A:Answer Hi there, Based on our research, you are not able to bake and broil simultaneously. You would need to choose either to bake your food or to broil it. For more information you can view your Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000316-1.pdf - We hope that this helped! Thank you very much for your question. -MS

  Answered 6 years ago by GE Answers

  
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Q: Questionwhat is needed for gas line connection? installer came but said there was a need for different gas connection.

Asked 7 years ago by Anonymous.

• A:Answer This unit comes ready to install for natural gas but includes an LP fuel conversion kit.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWHERE DO I LOCATE THE SERIAL NUMBER OF MY STOVE?? HOPEFULLY NOT ON THE BACK SINCE IT IS ALREADY INSTALLED!!!!!

Asked 6 years ago by CANDY.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer Hi Candy - Thanks for selecting GE Model # JGBS66DEKWW! You can find the rating label on the front behind the range broiler drawer. This label will have both the model and serial numbers listed. View illustrations at this link- https://www.geappliances.com/ge/find-model-serial-number/ranges.htm - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow hot does the outside get when the oven is on? And is the oven gas or electric?

Asked 3 years ago by Nancy.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer The top gets pretty warm because there is a oven vent there; but I'm pretty sure you are concerned about the sides which don't get very hot (they are insulated), which is why there is minimal clearance. Wonderful range BTW.

  Answered 3 years ago by pilotless

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Q: QuestionNot sure my griddle is made of non-stick aluminum or cast iron. Looks like it’s the same material as the grates on both sides. How do I find out?

Asked 4 years ago by Benny.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hi - Thanks for reaching out, this is a really good question. This model range has a non-stick aluminum griddle. The grates are cast iron. Please reach out to us on Facebook, Twitter, or Instagram if any other questions come up. Thanks for asking! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the burners be lit when the power goes out?

Asked 6 years ago by MommaBee.

• A:Answer Hello . Yes, In the event of a power failure, the surface burners can be lit with a match. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the oven for this range gas or electric?

Asked 6 years ago by Gracie.

• A:Answer The oven is gas.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWill your delivery drivers connect stove and remove old stove?

Asked 7 years ago by Kevie.

• A:Answer Yes, the installation was part of the sale. ComEd has a $50 rebate to haul away. Or if you have ppl how recycle metal. Why pay to haul where someone can haul away for free

  Answered 7 years ago by Chi22Verified Purchase

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Q: QuestionIf there is a power outage will i still be able to use the oven ( bake) and if not can u please recommend a gas stove with a oven that will work in the event of a outage?

Asked 7 years ago by Candi.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Black

• A:Answer Hi Candi- In the case of a power outage, you can light the surface burners with a match. The oven is lit by electric ignition, eliminating the need for standing pilots and cannot be lit without power. We suggest our Hotpoint® 30" Free-Standing Gas Range with Cordless Battery Ignition RGBS200DMWW. Battery powered ignition safely and conveniently lights the burners without the need for electrical outlet. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionRegarding the GE- 5.0 cu. Ft. Freestanding Gas Range Model# JGBS66REKSS Does it have a fan driven convection feature which is said does not work when power is out?

Asked 8 years ago by liz.

• A:Answer Hello liz, I am happy to help. This particular model does not have a convection feature, so there is not a fan. We appreciate you checking with us. Lisa from GE Appliances.

  Answered 8 years ago by GE Answers

  
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Q: QuestionLove this range so far :) The owner's manual is missing which burner goes with with number/BTU. Please identify location with BTUs. In particular: Which is the "precise simmer"? Back left or right? Which is the powerboil? Front left or right?

Asked 3 years ago by SDavis.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hey there, we'll be happy to provide you with some additional details. The left front burner has 15,000 BTU and it has Power Boil, the left rear burner has 5,000 BTU and it's the Precise Simmer, the right front burner has 9,500 BTU, the right rear burner has 12,000 BTU, and the oval center burner has 10,000 BTU. Please let us know if you need anything else. You'd make a great addition to the GEA family we have! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy parents bought this range and I am considering buying it as well. Their right knobs click when changing the dial but the left two don’t. Is this normal or is something wrong? Seems kind of inconsistent to me.

Asked 4 years ago by Hamlet.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Both of the right and left knobs do not click at all.

  Answered 4 years ago by georgemovieVerified Purchase

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Q: QuestionHello! Can you use the broiler drawer to store pots and pans? How big is the broiler drawer? Thank you, Sarah

Asked 4 years ago by Broiler.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hello- Thank you for your question. We don't recommend using your broiler drawer to store pots and pans. It could accidentally be turned on and damage the drawer if the pot or pan handle melted. We can only recommend storing a clean broil pan in the drawer. If you have any additional questions in the future, please let us know. We are happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat experience do users have of the oven billowing out a lot of heat — so much that it makes cooking on the stove uncomfortable, and the knobs hot? I’m wondering if my range is defective. Thank you.

Asked 4 years ago by Disappointed.

• A:Answer Hi there - Thanks so much for reaching out and sharing your feedback! Ranges have an oven vent to help vent hot air and steam while cooking in the oven. On gas ranges, the oven vents out of the center of the backsplash area, underneath the control panel. This will cause that area of your cooktop to feel very warm, however, it shouldn't cause the knobs to be so hot you're not able to touch them. If you still feel there is an issue, we recommend reaching out to GE Consumer Service at 1-800-432-2737. We hope this helps. Thanks for checking with us! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe noticed that if you open the broiler door below the oven you can see the wall behind the oven was wondering if this is normal or if there should be a back cover over the gas line area and Inspection port "Oval hole" The wall is yellow in the photos.

Asked 4 years ago by Computertastic.

• A:Answer Hello, thank you for your question and for providing these pictures. Yes, this hole that you have noticed is normal and is part of its design. Please feel free to reach out with any further questions or concerns as we are always here to help! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe numbers on the burners equate to what? I know 1 would be low for warm.

Asked 5 years ago by Seniorchief.

• A:Answer Hello! We appreciate your question and are happy to help. We found that this unit does not have numbers on the knobs. For range's that do have numbers on the knobs, the numbers do not have a specific heat setting that go along with them. If you have any questions, please feel free to reach out to us at our social pages. Keep in touch! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this unit come with power cord? in the included specifications it says no.

Asked 5 years ago by Anonymous.

• A:Answer Hello, thank you for your question! Yes, this range is equipped with a power cord. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by GE Answers

  
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