Questions & Answers

Q: QuestionWhat is the width of the washer and dryer?

Asked 4 years ago by KoolKat.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hello, thank you for your question. The width of this washer is 28". The companion dryer is also 28" wide, however if you have a different model in mind than either GFD85GSPNRS or GFD85ESPNRS, please reach out to us on social media so we can assist you further. We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow tall would this pair of washer and dryer be if stacked?

Asked 4 years ago by Pinsand.

• A:Answer Hello, thank you for your question. The height of this washer and its corresponding dryer is 79-1/2" when stacked. We hope this helps! Please feel free to reach out with any further questions. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf stacking these machines, do you need to purchase pedestal? or just stacking kit.

Asked 4 years ago by Tweetie.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer To stack them you have to purchase the stacking brackets. And have a few friends. The washer weighs a ton.

  Answered 4 years ago by AngryathomeVerified Purchase

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Q: QuestionAre you able to add 2 washers and dryers to the GE Smart HQ app?

Asked 4 years ago by anonymous.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hi Valued Customer - Thank you for your interest in a new GE front load washer. This is a great question! We would recommend contacting the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected] directly for further assistance. We wish you all the best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy GE model#gtw460asj4ww Fills and Spins out fine, but when you fill it and it starts the wash cycle it is not washing the clothes the center piece it does not turn. Is there a simple fix for this

Asked 4 years ago by DG.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hi DG, thanks for your question! Based on our research, we've found an article on our website that we think will prove useful. That article is titled "TOP LOAD WASHER FILLS BUT WILL NOT AGITATE." If the tips inside don't help, then we'd recommend a service call to have this looked into further. Hope all is well. Stay safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhen stacking these, can the washer be on top?

Asked 4 years ago by Brian.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hi Brian! Thanks for reaching out to us. We found that the dryer has to be stacked on top. We're sorry for any inconvenience that this may cause. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat size drain pan is required for this machine ? - it looks larger than a standard pan. I want the smallest pan but want it to fit.

Asked 4 years ago by DrainPan.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hello DrainPan, Thanks for contacting us! We appreciate your interest in this GE Appliance. We'd be glad to help you with finding accessories for this washer. We found that for this model, as long as the pan has dimensions greater than 28" Width x 33" Depth, it should fit this washer appropriately. For our front load models, we recommend PM7X2. We hope this information helps. Feel free to contact us if you have any more questions or concerns! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan this unit be stacked inside a closet that has a door height of only 80 inches? Inside the closet area there is 90 inches of height clearance.

Asked 4 years ago by Robert.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hello Robert! Thanks for your question and interest in our appliances. We found that the units stacked are 79 1/2" so it will fit in that opening. We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this any less nosier than previous GE models from the early 2000's in the spin cycle?

Asked 4 years ago by Calvin.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hi Reagan, we appreciate you taking a moment to contact us. We do not rate the sound level of our washers, however, we're happy to let you know that we have patented, time saving technology that senses and rebalances uneven loads during the spin cycle, providing a quiet wash. We hope this is useful information to you! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you use washing discs with this washer?

Asked 4 years ago by Tom.

• A:Answer Hello Tom, We appreciate you reaching out. Great question! You can use washing discs (pods) with this washer. For this model, throw the disc directly into the wash basket and follow the detergent manufacturer's instructions. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI own a 7 yr old front load washer that makes terrible noise when ‘pulling’ water into the machine. Technicians and plumbers have different opinions as to why (ie., water pressure, pipes, pumps in machine) but have no solution. Does GE have this problem?

Asked 4 years ago by GinnieB.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer I got a GE set in May of 2020 and they are working great. I didn't know I need a washer pan for the washer so we don't let it spin past medium speed or it will start walking. No noises to be concerned with so far.

  Answered 4 years ago by SusanVerified Purchase

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Q: QuestionWas told by tech that installed this washer that it has a smart shutoff feature where if there's leakage, the machine will turn itself off so therefore a drain pan is not needed. 2nd tech said new machines have internal drip pan already. Is that true?

Asked 4 years ago by SLY.

• A:Answer The GE washer we purchased leaked water down the front. It did not turnoff. I don’t think a drip pan would be helpful.

  Answered 4 years ago by DMckay

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Q: QuestionI am concerned about the not drain and spin ability mentioned in one of the reviews. Has this been confirmed? Can you wash heavy large items like dog blankets (with hair) in this machine?

Asked 4 years ago by stp2022.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer The washer has a "rinse & spin" cycle that can include both or only the spin by de-selecting the "extra rinse" button.

  Answered 4 years ago by SexyHousewife

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Q: Questionwhat are the color options?

Asked 4 years ago by JIlly.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer white, grey, blue

  Answered 4 years ago by SexyHousewife

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Q: Questioncan the clothes washer drain be 8 ft above the floor ?

Asked 4 years ago by jeffb.

• A:Answer Hi jeffb, good question! Based on page 21 of this unit's installation instructions, we're seeing the following about drain requirements: The standpipe height above the floor should be: Minimum height: 24” (61 cm), Maximum height: 96” (244 cm). We hope this helps! Best wishes. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the washer drain pipe be 8 ft above the floor

Asked 4 years ago by Jeff.

• A:Answer Hello Jeff - Thank you for your interest in this excellent new washer. The drain or standpipe should be at least 24" off but no more than 96". So 8 feet will be the maximum height for the drain. Please let us know if you have any more questions. - John@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI bought a GE blue washer front loader with the vent system. I washed my pillows on the quick wash but now they are drenched in water, my last washer had a spin only function, does this washer not have that? If not then this will def be going back

Asked 4 years ago by Draining.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer The washer has a "rinse & spin" cycle that can include both or only the spin by de-selecting the "extra rinse" button.

  Answered 4 years ago by SexyHousewife

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Q: QuestionIt started on accident with nothing in there .How do I cancel the cycle once it has been stared ?

Asked 4 years ago by Chad.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hello Chad - Thank you for being part of the GE Appliances family. We are always happy to help. Should you need to stop the washer after it has started, press the Start/Pause button. Once paused, you can select a new cycle to cancel and start a new load or if left on pause for 15 minutes, the unit will automatically cancel the cycle. Stay safe and keep in touch! - John@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there any chance this washer and dryer set comes in a narrower size? Our max width is 27 inches.

Asked 4 years ago by Stringer.

This question was asked about the related product: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - Sapphire Blue

• A:Answer Hello Stringer - We appreciate your interest in our new UltraFresh Front Loaders. We're afraid they are currently only available in 28" width. Please let us know if you have any more questions. - John@GEA

  Answered 4 years ago by GE Answers

  
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