“I melted a plastic cutting board on the cooking surface. How shall I remove this?”
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Hi there, thanks for reaching out! We're so sorry to hear about this! Special care should be taken when removing hot substances to avoid permanent damage of the glass surface. Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when removing hot substances. 1.Turn off all surface units and remove hot pans. 2. Wearing an oven mitt: -Use a single-edge new, sharp razor blade scraper to move the spill to a cool area on the cooktop. -Remove the spill with paper towels. 3. Any remaining spillover should be left until the surface of the cooktop has cooled. Do not use the surface units again until all residue has been completely removed. We hope that this helps and that you're staying safe. -Michael
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