Questions & Answers

Q: Questionwhat size hood vent is needed?

Asked 3 years ago by Anonymous.

• A:Answer Hi - Thank you for reaching out to us. Since this is a 30" wide range, we would generally recommend a 30" wide vent hood should you choose to use one. We offer several different styles from which to choose. We hope this helps. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat i see the true dimension of the range? The fit guarantee indicates that it will fit into a 30 inch cut out. But the dimensions also say it is 30 inches and not indicated as nominal. 30 inches wide won't fit into 30 inches of open space.

Asked 3 years ago by Dave.

• A:Answer Thank you for reaching out to us! The Fit Guarantee for this slide-in range ensures an exact fir to make replacement easy, provides you with purchase confidence, and peace of mind. This means that this model will fit into a standard 30” free-standing range cut out. We hope this helps and if you need any additional information, please reach out. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just purchased this stove and it arrived with a bunch of loose screws out the bottom. Where do the screws go? How do I find this information?

Asked 3 years ago by Becky.

Q: QuestionOven temp is running colder than the temperature selected. How to fix?

Asked 3 years ago by Anonymous.

Q: QuestionDoes the 29 and 1/4 inch "depth" include the front handle? I am trying to determine the depth from the very back to the flat front. Is that information available?

Asked 3 years ago by Pete.

• A:Answer Hey there, thank you so much for reaching out to us. Yes, we can let you know the 29-1/4" depth is the distance from the very back of the unit to the front of the handle. If you need anything else, please just let us know. We'd love to have you in our GEA family! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs it normal for the control panel & knobs to get HOT when using the oven on bake?

Asked 3 years ago by Mldwg.

Q: QuestionThe specs say that the burners are not sealed. How much trouble is it to clean them, and how do you clean them? Can you purchace cups to semi seal them?

Asked 3 years ago by Anonymous.

• A:Answer Hi there! We’re sorry for any confusion by the incorrect information presented. The burners on this lovely stove are sealed. We’ll be sure to get this corrected. If we can help with anything else, please let us know. We’re always here for you. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the power cord included in gas range model?

Asked 3 years ago by Md.

• A:Answer Power cord yes. Gas line no.

  Answered 3 years ago by PhoneProtectionShieldVerified Purchase

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Q: QuestionDoes this model have an automatic light when door is opened?

Asked 3 years ago by Jenn.

• A:Answer Greetings, This is a good question to ask. This oven does not have an automatic light. The light must be manually turned on and off. If there's anything you need, let us know anytime. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do use the self clean on the oven

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Gas Range

Q: QuestionHow close to a side wall can this stove be placed?

Asked 3 years ago by Mandan.

This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Gas Range

• A:Answer Hello, This is a great question! There should be at least 6" from the side wall to the stove. Check out the diagram from the specs sheet. https://www.bestbuy.com/site/ge-5-3-cu-ft-slide-in-gas-range-slate/6488939.p?skuId=6488939. Thank you for chosnidering GE. Have a great day! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan this stove replace a free-stsnding gas range? Does it require special installation?

Asked 3 years ago by Nancy.

• A:Answer Yes.

  Answered 3 years ago by AngieVerified Purchase

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Q: QuestionDoes this oven have a drawer under the oven? I don’t see anywhere listed about a drawer.

Asked 3 years ago by Gammttk.

• A:Answer Yes it does and it’s very spacious.

  Answered 3 years ago by AngieVerified Purchase

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Q: QuestionWhere can I find a trim kit for this range? The 3 pieces that wrap around the perimeter of the range so it looks finished next to the counter top.

Asked 3 years ago by Dave.

This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Gas Range

• A:Answer Hi there, thanks for reaching out. The part number for the trim kit for this model is JXFILLR1DD. We'd recommend reaching out to Best Buy to see if they have this available but if they don't, you can reach out to our Parts team for help as well. Our Parts Team can be contacted by calling: 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. Hope this helps! Best wishes. -Michael@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWe wanted to find out if there is an interchangeable stove top grill (like the other 4 burners have) to fit where the griddle is. Even if it's a separate purchase, we wanted to know if it exists and how to buy it. Thanks!

Asked 3 years ago by Bob.

• A:Answer I found a top grill (they call it a Grate) on Best Buy's site and also on the official GE site. I've ordered it but havent received it yet.

  Answered 3 years ago by Tallfeather

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Q: QuestionDoes this range have a low simmer burner?

Asked 3 years ago by Amyo.

• A:Answer Yes it does and it works perfectly.

  Answered 3 years ago by AngieVerified Purchase

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Q: QuestionHow you turn the oven on, and why the burners flame are so low

Asked 3 years ago by Anonymous.

• A:Answer Hello, we appreciate you reaching out to us about your range. We apologize for any problems you are having turning your oven on and the low flame burners, as we understand that this can be frustrating. Troubleshooting could help. For the oven, you must press the Start button to start any cooking, cleaning or timed function. For your burners, make sure the burner caps are seated correctly. We hope this information helps, but if not we recommend reaching out to our service department at 1-800-432-2737 so that we can get things on the right track for you. We are happy to help with any additional concerns you may have.- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the oven plenty big enough for a turkey roasting pan?

Asked 4 years ago by Penny.

• A:Answer yes

  Answered 4 years ago by NadeemVerified Purchase

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Q: QuestionDoes the unit come with gas supply line?

Asked 4 years ago by Randy.

• A:Answer I believe you have to purchase that separately.

  Answered 3 years ago by Tallfeather

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