Questions & Answers

Q: Questionhow do you set the clock. When I plugged mine in all it does is the time blinks. I pushed the 9 and 0 and held for 3 seconds but nothing changes. Just had it delivered yesterday. 1-13-21 Thanks Ken

Asked 4 years ago by kenh.

• A:Answer Hi kenh - Thanks for reaching out to us! We truly appreciate you choosing this double oven range for your home and are sorry to hear of the trouble you are having in setting your clock. We are happy to help you with this! Page 11 of your Owner's Manual instructs you to Press the Set Clock pad or the 9 and 0 pad simultaneously and hold for three seconds. You will then use the number pads to set the time, and then press the Start pad to save the time. If you follow these steps and the time does not show in the display, we would recommend that you review the troubleshooting guide on pages 25-27 of your manual for additional tips. We hope that this helps! -Eliza@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhy is online customer service so difficult and unwilling or unable to resolve customer issues?

Asked 3 hours ago by ReallyBadBuy.

Q: QuestionWhen the biggest door for the oven is open, what is the maximum distance from the back of the stove to the front edge of the open door?

Asked 1 month ago by Jason.

• A:Answer From back to front edge of the bottom door when open is 45". John@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionDoes this comes in white

Asked 1 month ago by Janice.

• A:Answer No, this specific model only comes in a stainless steel finish. - Julia@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionCan i get the parts of ge cooking range

Asked 2 months ago by Anonymous.

• A:Answer Parts are indeed available for this model. You can view those on our GE Appliances Parts website when you look up the model number. Parts may be available through a dealer. You can also order parts on our Parts website or by calling our Parts department at 1-877-959-8688. -Sarah@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionHow high is the cooktop on this item? thank you

Asked 2 months ago by sue.

• A:Answer The height to the cooking surface is 35 3/4" - 36 1/2". -Sarah@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionDo you have to use special pots and pans on this cooktop?

Asked 6 months ago by Anonymous.

• A:Answer While this cooktop doesn't require special pots and pans, the pans you use must be flat on the bottom. You can use aluminum, enamel on cast iron (if bottom is also enameled) and copper bottom pans. Copper bottom pans may leave a residue that looks like scratches that can be removed. We do not recommend enamel on steel, glass ceramic, or stoneware as you will experience poor performance. Cast iron is not recommended unless made specifically for glass cooking surfaces as they are slow to heat up and will scratch the glass surface. For more information, see our online article titled "Electric Range - Cookware Used on a Radiant Smooth Glass Cooktop". -Vikki@GEAppliances

  Answered 6 months ago by GE Answers

  
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Q: Questiondoes this oven have a bread proofing selection and are both ovens steam clean

Asked 6 months ago by Sheila.

• A:Answer The JBS86SPSS doesn't offer a bread proofing cooking mode. Both ovens do have the steam clean feature. -Don@GEAppliances

  Answered 6 months ago by GE Answers

  
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Q: Questioni need cookable pads for the stovetop for this range

Asked 11 months ago by esmeralda83.

• A:Answer We do not offer cookable pads for our ranges. We also don't recommend using anything other than your cookware being on the cooktop while in use. We appreciate you confirming this with us.

  Answered 11 months ago by GE Answers

  
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Q: QuestionIs the large oven big enough to hold at 24 lb turkey?

Asked 1 year ago by Cherie.

• A:Answer Probably on the bottom rack. You’d need dimensions of the turkey and the roasting pan to get your answer though.

  Answered 1 year ago by JohnVerified Purchase

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Q: QuestionWhy does my top oven cook/bake hotter in the back & center? Not happy at all with the way things are turning out. Also, bottom oven has to have timer set for about 5 minutes less than the least amount of time on a recipe as it is done faster if don't.

Asked 1 year ago by LFountain.

Q: QuestionDoes this come with the handle attached or do you have to put it on ? I’m asking because it will be a tight fit through the door.

Asked 1 year ago by Vincent.

• A:Answer I had it delivered and handle is attached.

  Answered 1 year ago by TerriB

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Q: QuestionIs the top easy to keep clean?

Asked 1 year ago by HappyTV.

• A:Answer Yes it is easy too clean

  Answered 1 year ago by IllyanaEVerified Purchase

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Q: QuestionDoes the ovens have temperature probes

Asked 1 year ago by Ga.

• A:Answer Mine does not. If it was included, I didn’t see it. I absolutely love this range! The top oven cooks a little faster than the lower

  Answered 1 year ago by LisaRVerified Purchase

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Q: QuestionDo I put a cup of water on the bottom of the stoves to clean even with the coils there? I’m concerned about the coil’s getting wet, especially being electric.

Asked 1 year ago by Nickname.

• A:Answer It wont hurt it. But if you are worried put a metal bowl with water to steam with on the rack.

  Answered 1 year ago by AnnieVerified Purchase

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Q: QuestionDoes the oven have a poofer for bread

Asked 2 years ago by Randy.

• A:Answer No. But ita easy to make a proofer. Warm your oven with a bowl of water on one of the racks. Put your dough in and let raise to your desired height.

  Answered 1 year ago by AnnieVerified Purchase

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Q: QuestionHello, I see the option for extended warranty, yet I do not see the standard warranty. Please advise. Also, what is the height from the floor to the top of the cooktop.

Asked 2 years ago by Gestove.

Q: QuestionPower requirements say 40 amps. Is that the required size of the breaker or is that the max draw and a 50A breaker should be used?

Asked 2 years ago by Zach.

Q: QuestionDoes this model have the wall to wall hidden element

Asked 2 years ago by Nanna.