“The drain pump is not draining. Don’t think it is even running”
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Hi - Thanks for reaching out to us! We're very disappointed to hear the pump isn't draining and apologize for this inconvenience. We suggest re-checking all electrical connections for proper placement, then restore power to the unit. With the unit still "off" try pouring several quarts of water into the bin. The drain pump should turn on and pump the water out of the bin, cycling on and off several times during the process. If it would help you, here are the Installation Instructions: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-49092.pdf. If these suggestions don't work, we encourage you to call GE Service at 1-800-432-2737. Please know we're always here to help! Best wishes. - Sharon@GEA
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