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Hello. Thanks for reaching out to us! We apologize for any confusion. For proper use, place your food or oven safe dish on the glass tray when using the convection bake feature. When convection baking on two levels, place your food or oven safe dish on the wire oven rack and place them on the glass tray. The turntable must always be in place when using the oven. Check out page 13 to learn more: https://files.bbystatic.com/noMG6vqLcmpBHBz6Gsq3fg%3D%3D/6E2C5E9F-B33F-4E49-B5AC-22AC7DDE6B28.pdf. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
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