Questions & Answers

Q: QuestionDoes this wall oven have a self-cleaning option?

• A:Answer Yes, this wall oven has a self-clean option with a steam clean option.

Q: QuestionAre the temperatures easy to set on this oven?

• A:Answer Yes, the oven has glass touch controls to set temperatures quickly.

Q: QuestionDoes the lower oven have a convection feature?

• A:Answer Yes, the lower oven features True European Convection.

Q: QuestionIs there interior lighting in the lower oven?

• A:Answer Yes, the lower oven has halogen interior lighting.

Q: QuestionIs there a rotating plate inside the upper oven?

• A:Answer Yes, the upper oven has a 16" turntable.

Q: QuestionDoes the lower oven have a broil element?

• A:Answer Yes, the lower oven has an eight-pass broil element.

Q: QuestionI need to clarify because I get confused with the lingo. In the description, this says convection wall oven with built in microwave but does the microwave itself also act as an efficient convention oven or is it simply a microwave?

Asked 5 years ago by lnr103.

• A:Answer Hello lnr103 - Thank you for reaching out. We know appliance lingo can get confusing so we are happy to help. The upper portion of model PT7800SHSS can serve not only as a traditional microwave but is also capable of convection baking. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI'm looking to replace my old GE Profile 30" Combo Unit (Model #PT970SRSS) with this one and am concerned about the dimensions as this unit is almost 3 inches deeper. The cut-out dimensions of both have the same depth of 23 1/2". Will it fit?

Asked 6 years ago by NYOB.

• A:Answer Unfortunately you may not know until you pull the old unit completely out. The new wall unit has amazing capacity for both upper and lower ovens, but it fully utilized the cut out space. The electrical box and cord where the unit connects can be in the way of a clear fit. It wasn’t a big deal, but we had to move ours for the new unit to fit. I think there is a restocking fee, so I would have BB come out and measure for free with a written agreement there is no restocking fee if it actually does not fit. We are still learning to use all the features, but so far we love the PT7800SHSS.

  Answered 6 years ago by Raleigh52Verified Purchase

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Q: QuestionMy old GE Profile oven combo JT965BFBB has dimensions 29 3/4 in x 43 1/2 in x 23 1/2 in. This model's depth is over 26 inches. Will it be okay to install with the oven sticking out?

Asked 7 years ago by Anonymous.

• A:Answer Hi - We certainly appreciate your loyalty! GE Profile™ Series PT7800SHSS is designed for installation in the same 30" cabinet. Both require 23-1/2" deep cutout. FIT GUARANTEE- Replacing a similar wall oven from GE or another brand? GE wall ovens are guaranteed for an exact fit to make replacement easy. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIf one of the units breaks down, do you have to replace both ovens

Asked 8 years ago by just1wink.

• A:Answer Hi just11wink- Built-in double ovens with microwave are designed as one model so that the oven and microwave are wired together. You cannot replace just the microwave or just the oven. It would require replacing the model. In the event you experience an issue, GE Appliances Repair is well equipped to take full and comprehensive care of your appliances. Get details: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - You can also choose separate units: GE Profile™ Series Built-In Microwave/Convection Oven PWB7030SLSS and GE Profile™ Series 30" Built-In Single Convection Wall Oven PT9050SFSS or GE Profile™ Series 30" Built-In Single Convection Wall Oven PT7050SFSS. Model PT9050SFSS features *WIFI CONNECT- Wirelessly control oven functions from your smartphone. Play Video: https://www.youtube.com/embed/1XmOWZUjxkU?rel=0 - *NOTIFICATION LIGHTING - Know the status of your oven functions with a quick glance. Play Video: https://www.youtube.com/embed/soUSIRX99DY?rel=0 - Thanks for considering our GE Profile Series! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHi, I am looking to replace an older GE Built - in combo, model JTP85/JTP95. Will this fit into the same cut-out?? Many thanks, Nancy

Asked 8 years ago by Anonymous.

• A:Answer I replaced my existing 30" white GE profile microwave/wall oven combo unit that was put in the wall by the builder when I bought the house new with this new GE profile stainless unit and it fit perfectly without having to cut the cabinetry or make any adjustments. I don't recall the previous unit model number, but the unit was 17 years old, white, and a GE profile combo unit. No issues swapping out the old with the new.

  Answered 8 years ago by loanguyVerified Purchase

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Q: QuestionDoes the convection oven have auto conversions?

Asked 9 years ago by Kathy.

• A:Answer Hi Kathy- This is Sue at GE Appliances. Yes, the True European Convection Oven features Auto Recipe Conversion. When on, it will automatically convert the regular baking temperatures entered to convection bake cooking temperature when using Convection Bake. Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionHow long does the electric version of this oven take to heat up?

Asked 5 years ago by CityGirl.

• A:Answer My oven (model PT7800SHSS) takes 15 minutes to preheat to 400 F.

  Answered 5 years ago by SandyP

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Q: QuestionI saw a comment that the microwave time could only be set in multiples of 15 seconds. Is this true? The manual doesn't say. A few seconds can make a difference with microwaving, so this would be unacceptable.

Asked 1 year ago by Ovenshopper.

• A:Answer No, this is not true. You can set the microwave for the desired time that you select. -Don@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionHi, what does it mean when it says the power cord is not included? How is the unit connected to power?

Asked 5 years ago by MissKitty1844.

• A:Answer It is hardwired. You will need an electrician to install a 220 line at the top left of your oven cabinet. Best Buy installed my oven for me and they wired the oven directly to the 220 line.

  Answered 4 years ago by Perfect

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Q: QuestionWill this model fit in the existing opening of model # PT970-30 GE. It is 15 years old

Asked 5 years ago by JacDan.

• A:Answer I do not know. I would suggest that you look at the installation guide for the new oven combo. It will tell you the size of the openning required for installaion. You can check those measurements against the measurements of the openning for your current oven. Keep in mind the frame on both ovens will lap over the edge of the openning so the openning is slightly smaller than the outside measurement of your current oven. My oven laps over the edge about 1/2 inch on each side. Hope that helps.

  Answered 5 years ago by CAF45Verified Purchase

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Q: QuestionI am replacing a 20 year old (original install) GE JTP85 oven/microwave combo with a GE PT7800. Should there be any electrical issues?

Asked 6 years ago by Electrical.

• A:Answer We didn’t find any electrical issues and our was about 20 years old too. We did find spacing issues but that was easily fixed

  Answered 6 years ago by LoriSVerified Purchase

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Q: QuestionGE Electric Wall Oven with Microwave. SKU 1117077 Does this model have the self cleaning feature?

Asked 6 years ago by Anonymous.

• A:Answer Yes, this model has a self-cleaning feature.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs the inside of the microwave in the PT7800SHSS painted white or is it metal finish. In an older GE Profile microwave/oven combo the white paint inside the microwave peeled horribly. I’d prefer metal finish but can’t tell from photos.

Asked 6 years ago by Jeanne.

• A:Answer Hi Jeanne - The upper microwave/convection oven has a stainless steel interior. To keep your oven looking like new view- MICROWAVE STAINLESS INTERIOR CLEANING RECOMMENDATIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17378 - We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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