Why is Door lock not locking? null

Hello- Thank you for your question. We are sorry to hear your door isn't locking. During the load sensing portion of the cycle, the lid will lock and "SEnSing" will scroll across the display. When load sensing is complete, the lid will unlock. If that isn't happening for you, we recommend resetting the electronics by unplugging the washer for a couple minutes. If you still have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

“Why is Door lock not locking?”

Asked by Patty 2 years ago

Answer This Question

See all questions & answers

GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

Save $350

$1,049.99

1-1 of 1 Answer

Hello- Thank you for your question. We are sorry to hear your door isn't locking. During the load sensing portion of the cycle, the lid will lock and "SEnSing" will scroll across the display. When load sensing is complete, the lid will unlock. If that isn't happening for you, we recommend resetting the electronics by unplugging the washer for a couple minutes. If you still have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Answered by GE Answers 2 years ago
Sorry, there was a problem. Please try again later.