Questions & Answers

Q: QuestionI see from other questions that this is an issue. We have tried the tangle control setting to almost no effect. We live in a drought area so using a deep fill to resolve the issue is unacceptable. Our old machine never had this problem. Other ideas?

Asked 2 years ago by Wrinkles.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hello - We would like to gather some additional details about the issue you're experiencing. At your earliest convenience, please reach out to us on social media with the complete model, serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI have “605” series washer. Can’t get a warm wash except for the Quick Wash cycle. Tech said the sensor turns off hot water valve prematurely as my water heater setting is too high. Tech said to lower water heater temp, but still can not get a warm wash.

Asked 2 years ago by TOOTHFAIRY0912.

• A:Answer Hi - Based on the installation instructions, we recommend the hot water coming into the washer be between 120°F - 150°F. With the incoming water in this temperature range, the washer should bring in a mix of hot and/or cold water to reach the target temperature of approximately 90°F for the warm wash setting. If you followed the prior technician's recommendation and turned down your water heater and the issue persists, it should be re-checked. We recommend calling GE Appliances service at 1-800-432-2737 to schedule an appointment for service. We apologize for any inconvenience this may cause you. Wishing you all the best! Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat drain hose extension is compatible with this model? My drain is 85 inches from the floor.

Asked 2 years ago by Russ.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer The washer comes with a hose

  Answered 1 year ago by BriannahC

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Q: QuestionHow do I get a manual for this washer?

Asked 1 year ago by Charisma.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer You can download it at the GE website.

  Answered 1 year ago by CaroleBVerified Purchase

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Q: QuestionThe clothes from this washing machine are coming out very wrinkled. Is there a particular setting to prevent this from occurring? Thx

Asked 2 years ago by RAP01.

• A:Answer It will help with wrinkles when you use the tangle control function

  Answered 2 years ago by Bobo

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