Questions & Answers

Name: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
Brand: GE Profile
SKU: 12377280
Price: 977.06 USD
Availability: InStock
Rating: 4.3 (1661 reviews)

GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

Model:: PTW600BSRWS; |
SKU:: 12377280

User rating, 4.3 out of 5 stars with 1661 reviews.

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QuestionWill this machine be able to work and functions out of the USA as displayed.
Asked 8 months ago by Karren.
- Answer We caution against taking appliances outside of the U.S because parts and service may not be available to use. We recommend you review the support article on our GE Appliances website titled: "U.S. Appliances Taken Outside of the U.S." -Don@GEAppliances
  Answered 7 months ago by GE Answers
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QuestionI know the specs say with the door open the washer's height is 58.5" I'm wondering if it will work with a cabinet above that is 55 3/4" high and only 12" out so the door will open so the door will be at a slight angle when it is fully opened
Asked 9 months ago by Anonymous.
- Answer No. The door does not stay open part way, but must be opened past vertical to stay open.
  Answered 8 months ago by Pedro
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QuestionHi, does the lid stop halfway or does it have to be opened all the way to load/unload the clothes?
Asked 11 months ago by Monica.
- Answer The lid must be opened all the way. Open it gently as this model's lid is prone to cracking and breaking the lower frame by the hinge if opened casually over a 18-24 months, after the standard warranty has expired. It is over $300 to repair unless DIY.
  Answered 8 months ago by Pedro
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QuestionIf you buy the version with an agitator, is it removable?
Asked 11 months ago by Anonymous.
- Answer The agitator is not removeable on this model. Removing the agitator would require service by a GE Appliances technician. Lauren@GEAppliances
  Answered 11 months ago by GE Answers
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QuestionDoes the washer automatically detect the amount of clothes and therefore the needed water level? Is there a way to do this manually? small, medium, large load?
Asked 1 year ago by NewCustomer.
- Answer Yes
  Answered 11 months ago by StephanieB
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QuestionI just purchased this washer and connected the water lines. The water started to flow in the tub immediately and the washer wasn't plugged in or turned on! Is this normal?
Asked 1 year ago by Anonymous.
- Answer Nope
  Answered 11 months ago by NadineD
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QuestionCan you get this washer with an agitator instead of impeller
Asked 1 year ago by Anonymous.
- Answer Yes
  Answered 1 year ago by JannieR
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QuestionI recently purchased this ge washer and I noticed it does not spin afte the wash cycle. It drains and immediately fills up for the rinse cycle. Is this by desgin and if so, why?
Asked 1 year ago by inquiringminds.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer This is the normal sequence of operation during a wash cycle. -Don@GEAppliances
  Answered 1 year ago by GE Answers
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QuestionCan you download the handwash cycle with this particular model?
Asked 1 year ago by dw.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer Theses models don't offer a handwash cycle. -Don@GEAppliances
  Answered 1 year ago by GE Answers
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QuestionWe are looking to get this model with an agitator, will a king sized comforter fit well?
Asked 1 year ago by Newhouse.
This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer Yeah but you’d have to run it on heavy duty. If you overload it’ll try and auto balance the load. Good luck
  Answered 1 year ago by CanIbefrank
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QuestionIs this a direct drive washer?
Asked 1 year ago by Famlee.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer No. It has a belt.
  Answered 1 year ago by RobertS
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Questiondoes this model have a clean up with afresh?
Asked 1 year ago by nikita.
This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer Yes
  Answered 1 year ago by PatriciareinD
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QuestionWasher installed today but the washer is providing too much water and deep level feature is turned off. How do we fix the issue ?
Asked 1 year ago by Gina.
- Answer To best address this concern, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. If HD is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, pictures if available, and the complete model/serial numbers of your unit so we can further investigate.
  Answered 1 year ago by GE Answers
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QuestionHello, I’m wondering if this product is available in open box your website states that it’s available in an open box but it’s not allowing me to see which store it’s at can you tell me which store it’s at and if it’s available?
Asked 1 year ago by Dusty.
- Answer To best address your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
  Answered 1 year ago by GE Answers
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QuestionWhat is a normal wash time?
Asked 1 year ago by Bb.
- Answer It really depends on your settings, but our "normal" run time is 42 minutes. Cold water, medium soil level, etc.
  Answered 1 year ago by KrystalW
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QuestionHow many watts in this washer as I am going to buy a step up transformer to run it in Australia
Asked 1 year ago by KKAussie.
- Answer This model requires a 120 V; 60 Hz; 10A electrical supply. When using the formula to find wattage, which is (A)*(V) = (W), we would get 1200 watts for normal run time. -- However, GE Appliances does not recommend or support the conversion of U.S. products for use outside the U.S. It is also important to note that GE branded appliances do not carry any warranty once they leave the U.S.
  Answered 1 year ago by GE Answers
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QuestionHave an issue with cycle round bottom it’s stuck on normal load not able to move for different washing loads
Asked 1 year ago by Cycle.
- Answer If there is a pause or interruption of the wash cycle while the washer is in use, this can cause the electronic controls to lock up. The pause or interruption during the wash cycle may happen unexpectedly, such as a power outage, or may happen purposefully, such as an action by the user. We recommend resetting the electronic controls on your washer by shutting off the circuit breaker or fuse to the washer or by unplugging the washer for 2 minutes. The wash cycle will need to be selected again and started after you restore power. This should resolve the issue. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
  Answered 1 year ago by GE Answers
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QuestionWe are having trouble with soap residue being left on the clothes as well as the water never reaching all the clothes regardless of the cycle we use. Clothes are not coming out clean and barely washed. Please advise.
Asked 1 year ago by FrancesG.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer For help with this concern, please review the "Lint or residue on clothes" on pg. 27 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
  Answered 1 year ago by GE Answers
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QuestionDoes the diamond gray ge dryer model number ptw600bpr1dg have a pedestal that can go under it? Do this washer and dryer model have end of signal sounds to let you know when the cycles have ended? Thanks
Asked 1 year ago by Anonymous.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
- Answer How do I get just a plain cold water cycle without it changing later in the cycle? I have always done my dress clothes at home. Now I ruin them, then I need to iron. This isn't working for me. Please help!
  Answered 5 months ago by Grandma2021
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QuestionDose the washer display the time remaining in the wash cycle?
Asked 1 year ago by Cleanseit.
This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer Yes, remaining time is displayed.
  Answered 10 months ago by NipunP
  Answer this question

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Questions & Answers

GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

Q: QuestionWill this machine be able to work and functions out of the USA as displayed.

Q: QuestionI know the specs say with the door open the washer's height is 58.5" I'm wondering if it will work with a cabinet above that is 55 3/4" high and only 12" out so the door will open so the door will be at a slight angle when it is fully opened

Q: QuestionHi, does the lid stop halfway or does it have to be opened all the way to load/unload the clothes?

Q: QuestionIf you buy the version with an agitator, is it removable?

Q: QuestionDoes the washer automatically detect the amount of clothes and therefore the needed water level? Is there a way to do this manually? small, medium, large load?

Q: QuestionI just purchased this washer and connected the water lines. The water started to flow in the tub immediately and the washer wasn't plugged in or turned on! Is this normal?

Q: QuestionCan you get this washer with an agitator instead of impeller

Q: QuestionI recently purchased this ge washer and I noticed it does not spin afte the wash cycle. It drains and immediately fills up for the rinse cycle. Is this by desgin and if so, why?

Q: QuestionCan you download the handwash cycle with this particular model?

Q: QuestionWe are looking to get this model with an agitator, will a king sized comforter fit well?

Q: QuestionIs this a direct drive washer?

Q: Questiondoes this model have a clean up with afresh?

Q: QuestionWasher installed today but the washer is providing too much water and deep level feature is turned off. How do we fix the issue ?

Q: QuestionHello, I’m wondering if this product is available in open box your website states that it’s available in an open box but it’s not allowing me to see which store it’s at can you tell me which store it’s at and if it’s available?

Q: QuestionWhat is a normal wash time?

Q: QuestionHow many watts in this washer as I am going to buy a step up transformer to run it in Australia

Q: QuestionHave an issue with cycle round bottom it’s stuck on normal load not able to move for different washing loads

Q: QuestionWe are having trouble with soap residue being left on the clothes as well as the water never reaching all the clothes regardless of the cycle we use. Clothes are not coming out clean and barely washed. Please advise.

Q: QuestionDoes the diamond gray ge dryer model number ptw600bpr1dg have a pedestal that can go under it? Do this washer and dryer model have end of signal sounds to let you know when the cycles have ended? Thanks

Q: QuestionDose the washer display the time remaining in the wash cycle?

Most-viewed items

QuestionWill this machine be able to work and functions out of the USA as displayed.

QuestionI know the specs say with the door open the washer's height is 58.5" I'm wondering if it will work with a cabinet above that is 55 3/4" high and only 12" out so the door will open so the door will be at a slight angle when it is fully opened

QuestionHi, does the lid stop halfway or does it have to be opened all the way to load/unload the clothes?

QuestionIf you buy the version with an agitator, is it removable?

QuestionDoes the washer automatically detect the amount of clothes and therefore the needed water level? Is there a way to do this manually? small, medium, large load?

QuestionI just purchased this washer and connected the water lines. The water started to flow in the tub immediately and the washer wasn't plugged in or turned on! Is this normal?

QuestionCan you get this washer with an agitator instead of impeller

QuestionI recently purchased this ge washer and I noticed it does not spin afte the wash cycle. It drains and immediately fills up for the rinse cycle. Is this by desgin and if so, why?

QuestionCan you download the handwash cycle with this particular model?

QuestionWe are looking to get this model with an agitator, will a king sized comforter fit well?

QuestionIs this a direct drive washer?

Questiondoes this model have a clean up with afresh?

QuestionWasher installed today but the washer is providing too much water and deep level feature is turned off. How do we fix the issue ?

QuestionHello, I’m wondering if this product is available in open box your website states that it’s available in an open box but it’s not allowing me to see which store it’s at can you tell me which store it’s at and if it’s available?

QuestionWhat is a normal wash time?

QuestionHow many watts in this washer as I am going to buy a step up transformer to run it in Australia

QuestionHave an issue with cycle round bottom it’s stuck on normal load not able to move for different washing loads

QuestionWe are having trouble with soap residue being left on the clothes as well as the water never reaching all the clothes regardless of the cycle we use. Clothes are not coming out clean and barely washed. Please advise.

QuestionDoes the diamond gray ge dryer model number ptw600bpr1dg have a pedestal that can go under it? Do this washer and dryer model have end of signal sounds to let you know when the cycles have ended? Thanks

QuestionDose the washer display the time remaining in the wash cycle?