“Lights worked just fine. Got unplugged and tried plugging back in and won’t come on at all now. Have tried resetting by the block and holding it down but can’t get lights to blink or anything. Have two sets and not even 3 months old. Really frustrating.”
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Hi, we are sorry to hear that your experience was not of the satisfactory as it should have been. Like you, I also want to get to the bottom of this and understand why these devices ended up not working. We would like the opportunity to investigate this further so we can resolve this. Rest-assured, we stand by with our warranty process if proven product defective. I would highly recommend you to contact us again for assistance. Please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143, as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
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