Questions & Answers

Q: QuestionDoes this air purifier use UV-C light?

• A:Answer Yes, UV-C light helps reduce airborne bacteria.

Q: QuestionDoes this air purifier come with a remote control?

• A:Answer Yes, this air purifier comes with a remote control.

Q: QuestionCan this air purifier reduce odors in the room?

• A:Answer Yes, the micron mesh prefilter helps remove odors.

Q: QuestionIs this air purifier certified for energy efficiency?

• A:Answer Yes, this air purifier is ENERGY STAR certified.

Q: QuestionIs this air purifier able to capture dust and allergens?

• A:Answer Yes, the HEPA filter captures dust and allergens.

Q: QuestionDoes this air purifier have an indicator for filter replacement?

• A:Answer Yes, a light indicates when the filter needs replacement.

Q: QuestionDoes this air purifier require 2 different filters? Or are the add on filters a choice of the 2? What is the difference between the 2 filter?

Asked 6 years ago by Linda.

• A:Answer The Hepa filter and the carbon filter are combined to create one combination filter. You will only need to replace one filter cartridge every 6-8 months. You do have an option to purchase a 4-pack of carbon filters to replace as needed. Otherwise the carbon filter can be vacuumed off once a month or as needed.

  Answered 6 years ago by GuardianTechnologies

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Q: QuestionDoes this air purifier emit ozone?

Asked 1 year ago by MB.

• A:Answer Hi, Thank you for your inquiry. The unit has NO Ionizer.

  Answered 1 year ago by Dan O

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Q: QuestionIs this included carbon filter the equivalent of a charcoal filter? If not, then what is the difference between the two?

Asked 5 years ago by Nugs.

• A:Answer The charcoal filter and carbon filter are the same.

  Answered 5 years ago by GuardianTechnologies

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Q: QuestionWhat filter do I buy for therapure TPP201FB?

Asked 2 months ago by sissy.

• A:Answer We understand the need for asking this question. In order to ensure we can direct your question to the proper team, and we can offer the best, targeted support, please complete a contact form which can be found below. One of our agents will be standing by to assist you. ttps://laskoproducts.zendesk.com/hc/en-us/requests/new?ticket_form_id=360003451752

  Answered 2 months ago by Customer Support

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Q: QuestionChanged the filter but red light still flashing. How can I do a reset?

Asked 4 months ago by lucy.

• A:Answer Press UV button for 5 seconds and the light should go off

  Answered 4 months ago by dani

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Q: QuestionHow do you reset the filter?

Asked 4 months ago by Anonymous.

• A:Answer Just press the UV button for 5 seconds and the red light should go off

  Answered 4 months ago by dani

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Q: QuestionIs the red light suppose to stay on? What’s the difference between this one and model AC5000B. What filter do I buy to replace?

Asked 3 years ago by Cleanair.

• A:Answer The power light will only be red if it is flashing red to indicate the filter needs to be replaced. If the power light is a solid red, that is an older model and that light is just indicating the unit is powered on.

  Answered 3 years ago by GuardianTechnologies

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Q: QuestionDoes this unit have a UV light in it to kill viruses and bacteria?

Asked 4 years ago by Star.

• A:Answer Yes

  Answered 4 years ago by AMTLVerified Purchase

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Q: QuestionHow well does this work with fire smoke?

Asked 4 years ago by Heather.

• A:Answer The unit is designed to help filter smoke particles and odors.

  Answered 4 years ago by GuardianTechnologies

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Q: QuestionDoes this air filter kill virus?

Asked 5 years ago by Chicken.

• A:Answer With the help of the UV light the unit will help to kill virus and bacteria.

  Answered 5 years ago by GuardianTechnologies

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Q: QuestionThe online specs said it had a remote control one of the main reasons I purchased it. No remote?

Asked 1 year ago by Remote.

• A:Answer Thank you for reaching out to Guardian Technologies. The unit AC5000E does not have a remote control. Please see manual for reference. We do apologize if the store listed it differently, we do not have control as a manufacturer.

  Answered 1 year ago by Dan O

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