Questions & Answers

Q: QuestionWill the wired Nest doorbell camera ring the existing doorbell?

Asked 5 months ago by Mo.

• A:Answer Yes the Nest doorbell can also cause the existing doorbell to ring. But for our house the existing doorbell is upstairs so it was hard to hear in several rooms. But the Nest doorbell rings all our Nest speakers and annouces that someone is at the door. Problem solved!

  Answered 5 months ago by MichaelVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have the Gen 1 Nest Doorbell. Any chance the wedge mount and wiring are the same for Gen 3?

Asked 9 months ago by glspark2007.

This question was asked about the related product: Google - Nest Doorbell (wired, 3rd gen) - Latest Model - 2K Video and Gemini - Hazel

• A:Answer From someone who just replaced their gen 1, no. The mount is different.

  Answered 8 months ago by Ryan

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the wired camera need to be connected to a power source to work? I'm wondering if there are extra wires or cords that need to be plugged in, or if it's installed the same way as the battery-powered version. Does it simply attach to the mounting plate

Asked 1 week ago by Quita.

This question was asked about the related product: Google - Nest Doorbell (wired, 3rd gen) - Latest Model - 2K Video and Gemini - Hazel

• A:Answer Thanks for asking, Quita. The Nest Doorbell (Wired, 3rd Gen) is a wired device that requires a direct connection to your home’s existing low-voltage doorbell wires (usually 16–24 VAC, 10VA) to provide continuous power. Because it is hardwired, it does not use a rechargeable battery or a standard power cord that plugs into a wall outlet. It does simply attach to a mounting plate, but you will need those doorbell wires connected to the back of the device for it to operate. Here is a helpful article with more installation details: https://support.google.com/googlehome/answer/16577582 We’re just a click away if you have any additional questions: https://support.google.com/googlehome/gethelp

  Answered 1 week ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCAN YOU SEE A PERSON ON A FRONT PORCH AT NIGHT

Asked 3 weeks ago by RHONDA.

This question was asked about the related product: Google - Nest Doorbell (wired, 3rd gen) - Latest Model - 2K Video and Gemini - Hazel

• A:Answer Hey there, RHONDA. Yes, the Nest Doorbell (Wired, 3rd Gen) features Night Vision, which has up to 10 ft (3 m) of illumination. Here's a link with more information on this feature: https://support.google.com/googlehome/answer/9249162

  Answered 3 weeks ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with its own mounting hardware to angle the camera?

Asked 3 weeks ago by Mounting.

This question was asked about the related product: Google - Nest Doorbell (wired, 3rd gen) - Latest Model - 2K Video and Gemini - Hazel

• A:Answer Thanks for asking. The Nest Doorbell (wired, 3rd gen) includes a 20° wedge in the box, which allows you to angle the camera to get a better view of your entryway. Here's a link with more information: https://support.google.com/googlehome/answer/16577582 If you need an extra hand, talk to us here: https://support.google.com/googlehome/gethelp

  Answered 3 weeks ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill my old doorbell still work?

Asked 1 month ago by Anonymous.

• A:Answer Yes.

  Answered 1 month ago by ShishiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this doorbell compatible with alexa

Asked 2 months ago by Anonymous.

• A:Answer Great question. Yes, you can integrate the Nest Doorbell (Wired, 3rd Gen) with Alexa by enabling the Google Nest skill in the Alexa app. Here is a guide that walks you through the setup process: https://support.google.com/googlenest/answer/9325080

  Answered 1 month ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe live in Arizona where the temps far exceed 104 degrees for st least 4 months . Will this still work ??

Asked 2 months ago by Sallyk.

• A:Answer I’m in the Central Valley and temps also exceed over 109 in the summer and so far it’s been holding up. It got up to 103 the other day.

  Answered 2 months ago by jaavvii93

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I add cameras to more areas around the property and have them connect?

Asked 2 months ago by SallyK.

• A:Answer Thanks for reaching out, SallyK. Yes, you can add more Nest cameras around your property. All your devices can be managed and viewed together in the Google Home app, allowing you to monitor your entire setup from one place. Here's a link with more information: https://support.google.com/googlenest/answer/9259110

  Answered 2 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use the audio feature with my Alexa speaker?

Asked 3 months ago by Bob.

• A:Answer Great question, Bob. Yes, you can add a Smart Home skill to the Google Home app to integrate the Nest Doorbell (Wired, 3rd Gen) with Alexa — here’s how to add it: 1. Open the Google Home app. 2. Tap your account. 3. Verify that the Google Account shown is the one linked to your Google device. 4. Tap Home settings. 5. Tap Services and then Amazon Alexa skill. 6. Follow the instructions on the screen to enable the skill in the Alexa app. Here’s a guide with more details: https://support.google.com/googlenest/answer/9325080

  Answered 3 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat do es subscription cost

Asked 3 months ago by bill.

• A:Answer Hi there, bill. The cost of Google Home Premium varies depending on whether you choose a monthly or yearly plan. Here’s a link with further details: https://support.google.com/store/answer/9396337

  Answered 3 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the open box excellent come with the same one year warranty?

Asked 4 months ago by Warranty.

• A:Answer Hi there. We recommend reaching out to the retailer directly to confirm the warranty coverage for an open-box item. If you have any questions or concerns about the device itself, you can reach out to us here: https://support.google.com/googlenest/gethelp

  Answered 3 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionthe camers keeps saying offline and everything is correct. set up the door bell works but the camrea does not. cans someone help

Asked 4 months ago by msbug.

This question was asked about the related product: Google - Nest Doorbell (wired, 3rd gen) - Latest Model - 2K Video and Gemini - Hazel

• A:Answer Hi there, Medasst08. We’re sorry you’re having trouble setting up your Nest Doorbell (Wired, 3rd Gen) — we understand how frustrating this can be. Here are some troubleshooting steps to get your device up and running: 1. Restart the modem and router. 2. Restart your doorbell. 3. Check if your doorbell feels too warm or cold. 4. Check your internet bandwidth and speed. For more tips, here’s a link: https://support.google.com/googlenest/answer/9239727 Don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp

  Answered 4 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat voltage is used with this doorbell?

Asked 5 months ago by Anonymous.

• A:Answer The wired Nest 3rd gen Doorbell can be powered from the lower voltage (appx 24vac) transformers in the original standard doorbell.

  Answered 5 months ago by Michael

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI keep getting a low battery message when it gets cold. This is a wired device

Asked 6 months ago by Spanky.

• A:Answer Hi there, Spanky. The Nest Doorbell (Wired, 3rd Gen) has an operating temperature of –4°F to 104°F (–20°C to 40°C). Going beyond these temperatures may result in connection or battery issues. We’d be happy to further look into this with you. When you get a second, talk to us here: https://support.google.com/googlenest/gethelp

  Answered 6 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the model number of this Nest doorbell/camera? Is there a model number GWX3T ?

Asked 6 months ago by gene.

• A:Answer Hey there, gene. The model number for this Nest Doorbell (Wired, 3rd Gen) is GA09967. We’d be happy to look into the GWX3T model number and find the product for you. Reach out to us here: https://support.google.com/googlenest/gethelp

  Answered 6 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just purchased and installed the latest version of the nest doorbell. I’m trying to add to the nest app but tossed packaging so don’t have qr code. Doorbell is installed so I can’t see behind it. Any other way to get access?

Asked 7 months ago by AJ.

• A:Answer Pop the doorbell off(unscrew it) and scan the QR code. It’s a pain, but I had to do the same thing.

  Answered 6 months ago by JohnRambo

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow to connect to door chime?

Asked 7 months ago by Al.

• A:Answer Thank you for your question, Al. Here are the steps to install the Nest Doorbell (Wired, 3rd Gen): 1. Check compatibility and voltage requirements. 2. Check that you have everything for installation. 3. Turn the power off to your doorbell system. 4. Remove your old doorbell. 5. Connect the doorbell to the app with the QR code. 6. Troubleshoot if needed. 7. Use your doorbell. Here’s a guide with more details: https://support.google.com/googlenest/answer/12570869 We’re available 24/7 to help: https://support.google.com/googlenest/gethelp

  Answered 6 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow to charge a google door bell?

Asked 7 months ago by Raji.

• A:Answer I went with the wired model, but have used a battery model in the past.

  Answered 7 months ago by JohnM

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)