Questions & Answers

Q: QuestionI have a older house. My thermostat is the old mercury switch type with only two wires. Just heat only no a/c. Can I use the nest thermostat.

Asked 5 years ago by Guns.

• A:Answer It depends if the system is compatible with Nest. You can check this link https://support.google.com/googlenest/answer/9246656?hl=en in order to determine if it's compatible. You can reach out to us for further assistance here: https://nest.com/support/contact-us/?from-chooser=true

  Answered 5 years ago by Nest Support

  
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Q: QuestionI currently control my thermostat through WiFi and my Alarm.com app. Can I install this thermostat, set it up in my network, and continue to control it through the Alarm.com app? Or does it only work wirelessly through its own app? Thanks.

Asked 5 years ago by JonS.

• A:Answer You can set up Nest Thermostat E with your Wi-Fi, but you need to have the free Nest app to control the thermostat on your phone. You can take a look at this article to know more about Nest Thermostat E : https://support.google.com/googlenest/answer/9244917

  Answered 5 years ago by Nest Support

  
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Q: QuestionWill this work with water source with emergency heat?

Asked 5 years ago by Shels.

• A:Answer You can set up your emergency heat to Nest Thermostat E while wiring the thermostat to your heating system. You can take a look at the following article link for details : https://support.google.com/googlenest/answer/9276120 You can also reach out to us for further assistance : https://support.google.com/googlenest/contactflow?hl=en

  Answered 5 years ago by Nest Support

  
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Q: QuestionHow difficult is nest to install

Asked 5 years ago by BobbyZ.

• A:Answer Installing Nest thermostats is a very easy DIY project that takes about 20-30 minutes in most homes. You can check out this article to find out more about installing your Nest thermostat : https://support.google.com/googlenest/answer/9274936

  Answered 5 years ago by Nest Support

  
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Q: QuestionI have two separate AC system that operate on its open thermostat independent from each other. If I install a nest wifi thermostat for each unit, can they both be controlled wirelessly from my phone? Can the units be locked from the public changing temps?

Asked 5 years ago by JackBnimble.

• A:Answer Yes, you can control both of Nest thermostats from your phone. You can hae a look at this article for more detailed info: https://support.google.com/googlenest/answer/9301088 To add your second Nest thermostat to the Nest app, you can simply repeat the process for your first thermostat. You can lock and unlock Nest thermostats either on the app or manually on the thermostat. Here is an article to help you with locking and unlocking your Nest thermostats: https://support.google.com/googlenest/answer/9247319?hl=en

  Answered 5 years ago by Nest Support

  
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Q: QuestionWill this replace a 4 wire thermostat?

Asked 5 years ago by KipS.

• A:Answer Nest Thermostat E works with 85% of 24V heating and cooling systems, including gas, electric, forced air, heat pump, radiant, oil, hot water, solar and geothermal. Nest Thermostat E can replace your 4-wire thermostat if your system is Nest-compatible. You can take a look at this article to determine if yoursystem is compatible with Nest Thermostat E : https://support.google.com/googlenest/answer/9246656 If you need further assistance, you can reach out to us here: https://support.google.com/googlenest/contactflow

  Answered 5 years ago by Nest Support

  
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Q: QuestionMy system uses electricity for AC and Propane for heat. Will this thermostat work for me?

Asked 5 years ago by Pj.

• A:Answer Nest Thermostat E is capable of working with electric and propane (and other natural gas options) systems. You can always check our compatibility checker to determine if your systems are Nest Thermostat E compatible here : https://nest.com/#works You can also have a look at your compatibility article here : https://support.google.com/googlenest/answer/7029485 If you would like to contact us to assist you with compatibility, you can reach out to us here: https://support.google.com/googlenest/contactflow?hl=en

  Answered 5 years ago by Google Team

  
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Q: QuestionIs google - Nest thermostat E a Z Wave product

Asked 5 years ago by G1923.

• A:Answer Nest Thermostat E doesn't use Z Wave protocol. Nest Thermostat E requires a Wi-Fi network for connectivity and it can be managed on the Nest app, and can be added to Google Home to create a connected home. You can check out this link to learn more about Nest Thermostat E : https://support.google.com/googlenest/answer/9230098

  Answered 5 years ago by Nest Support

  
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Q: QuestionIt says it works on multiple zones. How? Do I need a thermostat in each zone?

Asked 5 years ago by Jelloshotgirl.

• A:Answer Google Nest thermostats are usually compatible with zoned systems, including zoned systems with dampers. However, some zoned systems that require thermostat damper control aren’t compatible with Nest thermostats, while other zoned systems may need a C or common wire to be Nest thermostat compatible. Yes, each zone should have a thermostat to control heating and cooling. To learn about zoned system compatibility with Nest thermostats, you can go to this link: https://support.google.com/googlenest/answer/9250906?hl=en

  Answered 5 years ago by Nest Support

  
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Q: QuestionWhat do the different icons on the energy history mean?

Asked 5 years ago by Skieraunt.

Q: QuestionWill this thermostat work with a AC and heating system that has from the thermostat a 3-wire stat wire that goes from the thermostat to the control one way or being hot one being negative in the other being a communication wire

Asked 5 years ago by Paul.

• A:Answer I believe so, only wires not accepted is jumper wires.

  Answered 5 years ago by Steve

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Q: QuestionI purchased the 3rd generation Nest thermostat. It requires an extra wire. My old system only has 4 wires and the electrician is unable to connect to my a/c system. Will the Nest E white connect with just the 4 wires?

Asked 5 years ago by Mimi.

• A:Answer Yes, the fourth wire connection would be to operate an additional system such as a heat pump.

  Answered 5 years ago by TAIKVerified Purchase

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Q: QuestionYour description says the thermostat works with "most" systems. Will it work with a Bryant Condensing Gas Furnace?

Asked 5 years ago by CambridgeDC.

• A:Answer I believe you can use the Nest, but not the Nest-e, for this system

  Answered 5 years ago by mstrohbVerified Purchase

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Q: QuestionHow hard is this to install?

Asked 5 years ago by Lunadot.

• A:Answer This is extremely easy to install. There’s a video on their website that walks you through it, and lots of other tutorials online. Be sure to label the wires as you uninstall the old thermostat, that will make installation a breeze.

  Answered 5 years ago by QueenfanVerified Purchase

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Q: QuestionDoes this thermostat work with a 18000 BTU Mini Split Air Conditioner and Heat Pump 15 SEER 220V 60A that has an infrared remote?

Asked 5 years ago by CHUYO.

• A:Answer I have a host pump system and it provide this option. Although I don't recommend this product.

  Answered 5 years ago by Lance

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Q: QuestionDoes this unit need a C wire for install on a boiler operation

Asked 5 years ago by Dave.

• A:Answer C wire

  Answered 5 years ago by Teea

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Q: QuestionCan this run on battery as well as electric?

Asked 5 years ago by Liz.

• A:Answer Yes, it can run on batteries as well as electric.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionI have electric heat in my house. Can I use nest thermostats?

Asked 5 years ago by Electric.

• A:Answer Yes i do believe so.

  Answered 5 years ago by Steve

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Q: QuestionDo I need to have wifi in my home to remotely access the thermostat from afar?

Asked 6 years ago by Duane.

• A:Answer Yes, you need to have wifi in your home to remotely access the thermostat from afar.

  Answered 6 years ago by CommunityAnswer

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