Questions & Answers

Q: QuestionCan I connect my Alexa devices with this Google mesh system?

Asked 2 years ago by Louis.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hello there, Louis! Thanks for your inquiry. Most Wi-Fi capable devices are compatible with the Nest Wifi Pro. The Nest Wifi Pro uses the Band Steering feature that will attempt to guide your connected devices to the band with the best performance for each device. Ultimately, after analyzing wireless connections, your device will decide which band to connect to. Check the connectivity requirements of your 3rd party device, and learn more about the Nest Wifi Pro using this link: https://support.google.com/googlenest/answer/6280668

  Answered 2 years ago by Nest Support

  
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Q: QuestionI wanted to verify that this system can only handle 5 units total, 1 main router and 4 "points", also how far away can a point be from the main router? I want one in my barn/shop and that would be about 150 feet between that point and the main router

Asked 2 years ago by KWS.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer 150 feet may be at the absolute outer range of what these can accommodate from what I have observed. I have a 3 unit system and each device is only 1 floor apart in a slightly staggered fashion. When I move them more than maybe 50 feet from each other there is a noticeable drop off in signal strength. The real question is will that distance you mention be behind thick walls and what kind of other obstacles would be present.

  Answered 2 years ago by CarlW

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Q: QuestionOur AT&T broadband just went out and we're looking into an alternative option while we wait for days for it to be up and running. Would I still be able to use the Google wifi mesh router?

Asked 2 years ago by JD.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router - Linen

• A:Answer Hi there, JD. The Nest Wifi Pro needs to be connected to a modem with broadband internet connection. Take a look at this link for the setup requirements and guide on how to set up: https://support.google.com/googlenest/answer/7183148Hi

  Answered 2 years ago by Google Team

  
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Q: QuestionCan this system use earlier google nest products?

Asked 2 years ago by Randy.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Its a wifi mesh network. Not a nest hub. So anything that is wifi enabled can connect to it.

  Answered 2 years ago by TrogdorbuyerofthethingsVerified Purchase

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Q: QuestionWill this work with my existing modem/router?

Asked 2 years ago by sjandria.

• A:Answer My install went without a hitch. I connected then to my Xfinity moden/wireless router and it worked without a hitch. I thoughtbI would have to put the router into bridge mode but didn't need to change any Xfinity settings. Super easy! FYI- I did however use a different SSID name to avoid handoff issues and make it easier to track network coverage and speed.

  Answered 2 years ago by Rsea

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Q: QuestionDo these have google assistant and speaker capabilities like the previous generations?

Asked 2 years ago by GoogleDre.

• A:Answer No

  Answered 2 years ago by Trogdorbuyerofthethings

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Q: QuestionI have 3 google nest wifi things currently. They are a little bigger then these... I am looking to add 2 more. Will these nets work with the older model nets? Thanks

Asked 2 years ago by Hestonfr.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer No. Clearly states that on the box.

  Answered 2 years ago by BruceB

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Q: QuestionI am using Windstream with an Arris WiF 6 modem T3280 and a Arris Touchstone CM8200 router. Will the pro work with these products and what speed should I expect?

Asked 2 years ago by Kjugger.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer I suspect this system will REPLACE your router, but not the modem. I'm confused buy the name "Arris WiF 6 modem", as the modem connects your private network to the ISP's network. If that unit also has WiFi 6 support, it likely is a modem AND the gateway for your home network. If that's the case, I don't think you can add any Nest Wifi Pro 6E unit to the configuration.

  Answered 2 months ago by Bigdavediode

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Q: QuestionI currently have the H2D – AC2200. I have many reserved IP addresses. Cameras, synology and so. Can I migrate the current setup to this or do I have to start over?

Asked 2 years ago by Chase.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Yes you can migrate. All you have to do is use the same user name and password. Make sure you delete any apps of the previous router so it won’t block the setup. I did and it worked fine, I had 1 device out of 55 that didn’t migrate.

  Answered 1 year ago by TimothyC

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Q: QuestionWhat devices are capable of 6.0 ghz??

Asked 2 years ago by Junior.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (3-pack) - Multi-Color

• A:Answer 6e will be your wireless back hall if you don’t have the cables pre installed. So you’ll have 2.4 and 5 gh for devices. Not many WiFi 6 devices except maybe iPhone 15/16. Some other smart home devices. Soon WiFi 7 devices will hit the market.

  Answered 1 year ago by TimothyC

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Q: QuestionI have a dual modem/router from AT&T that sucks even with one of their extenders. Motorolla BGW210 model - will these work with my current router?

Asked 2 years ago by LORRAINE67.

• A:Answer It should but I would ask the geek squad. I had it and worked great with spectrum. Had to change it because it didn’t have a dedicated 2.4 mhz and I needed that to use my robot cleaner.

  Answered 2 years ago by SMG1Verified Purchase

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Q: QuestionIs the mesh router that plugs into the cable modem via RJ45 capable of using POE - Power over ethernet, or does it require a power brick or power cable?

Asked 2 years ago by TARKMYLER.

• A:Answer It requires the included power cable

  Answered 2 years ago by LordOfTheInksVerified Purchase

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Q: QuestionHas anyone encounters any NEST thermostat battery drain issues with this mesh network? I've tried others in the past and had to return. Very interested in this setup but don't want to impact those.

Asked 2 years ago by iNexxFear.

• A:Answer Your wifi doesnt cause battery drain you need the nest power connector thats sold separately for your thermostat.

  Answered 2 years ago by Trogdorbuyerofthethings

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Q: QuestionIs there a way to switch routers without having to reconnect all devices? I currently use Linksys Velop...

Asked 3 years ago by linkysysvelop.

• A:Answer Yes, just set your SSID and password to be EXACTLY the same as what is on your Linksys now.

  Answered 3 years ago by bkinnkVerified Purchase

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Q: QuestionCan bring for travel anywhere. Outside U.S Can I put in my pocket or backpack and connect to my cellphone. Is that work? I need for outside U.S . Can you help. Thank you so much

Asked 3 years ago by Anton.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer No, this unit will not accommodate your requirement as the uplink to the internet is wired.

  Answered 2 years ago by CarlW

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Q: QuestionJust got hot wired system in condo with eero router. Service hardly works in other end of Apt. would one of these mesh routers be strong enough to reach other end or do I need an additional node?

Asked 3 years ago by Mordi.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Depends on distance, obstructions, walls & building materials. I'd buy 2 just to be on the safe side.

  Answered 3 years ago by Bpris

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Q: QuestionAre these backward compatible with last gen nest?

Asked 3 years ago by Scott.

• A:Answer Unfortunately, no.

  Answered 2 years ago by DisappointedSilverEliteVerified Purchase

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Q: QuestionDo I need my own modem/router for this to work. Can I use it as a modem to replace my current modem.

Asked 3 years ago by Nick.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Unfortunately, there is no modem built-in. An external modem will be required for the Nest WiFi Pro. Depending on your ISP you may be able to purchase a third-party modem solution, otherwise this would need to be supplied by your provider.

  Answered 3 years ago by DarylD

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Q: QuestionAny tips on how to connect to access point on wifi through home app on iphone 12 pro . 2 hours in still wont connect .

Asked 3 years ago by Garygooglenest.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer You need to factory reset your modem which can be done through the settings in Google home.

  Answered 1 year ago by user519199

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