Questions & Answers

Q: QuestionI'm wanting to check if the internet will work where I live

Asked 2 years ago by Kiwi.

• A:Answer You need to have internet in place before you can use this product.

  Answered 2 years ago by MatthewAVerified Purchase

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Q: Questionwhy am i being prompted to plug in my ethernet cable into my other google wifi mesh router? I thought these where supposed to be wireless after the 1st one?

Asked 2 years ago by swann.

• A:Answer One of the points must act as the mesh network router. Depending on the size of your home you may need additional points to create a solid network.

  Answered 2 years ago by AmyB

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Q: QuestionWhat is the difference between a router mesh system and a wifi extender? My internet doesn’t work in my living room but I also experience a lot of buffering. Should I get the mesh system or wifi extender?

Asked 2 years ago by Enygma.

• A:Answer Mesh is the best but extenders work too

  Answered 2 years ago by user447372

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Q: QuestionI’m looking for a WiFi connection for my camp? There isn’t any WiFi available only electric. Will this work for me?

Asked 2 years ago by Lisa.

Q: QuestionDoes it have the WLAN port ?

Asked 2 years ago by Anonymous.

• A:Answer Yes each one has i believe the input LAN for your CAT cable to get from your modem and one output LAN for a device. You only need to connect one of your google routers input LAN to your modem and it acts as the master router. I put this one in my office with my main desktop that i hardwire to this router with the output LAN. I lose almost no mbs or latency from what my modem could output to me. Then you can connect any other google router to this master and they become like slave routers through a easy to use app helping boost and create the wifi mesh. Each router for example another i put in the living room and it wifi’s to my office master router but then i hard wire this router with a LAN to my xbox. That helps to have gaming devices or entertainment devices connected if you want to a hardwire. With the 3 google router devices connected it makes a very strong stable signal and when u hardwire something into them i find it never has any issues with internet.

  Answered 2 years ago by JonB

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Q: QuestionMy home is too large and I also want service in my garage. Can I connect my three mesh routers via ethernet cable in a daisy chain (series like in attached photo diagram) to extend the network farther than a wireless mesh?

Asked 2 years ago by KCmike.

• A:Answer It depends on what you mean by large. My house is 2650 sq ft and it covers that size perfectly.

  Answered 2 years ago by AlannaR

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Q: QuestionAre they waterproof. Can they be left outside

Asked 2 years ago by Ice.

• A:Answer Hi there Ice, we don't recommend using Google Wifi outdoors since it isn't designed to be waterproof or weatherproof.

  Answered 2 years ago by Google Team

  
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Q: QuestionWill this replace my current Viasat internet? We recently moved in the country and the only type of internet we can find is the kind that only provides a certain amount of GB and then it's super slow standard speed afterwards that barely loads.

Asked 2 years ago by Strugglinginthecountry.

• A:Answer I couldnt tell you about the country.I believe it will work

  Answered 2 years ago by RobinS

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Q: QuestionWIth a Smart TV, can i use wi-fi only to use streaming services or do I need an ISP to stream?

Asked 2 years ago by Peema.

• A:Answer Hi Peema, your Google Wifi is a home mesh Wi-Fi system that replaces your traditional router and provides seamless, reliable Wi-Fi coverage throughout your home. You still need an Internet Service Provider (ISP) and a modem to connect to the Internet. If you have additional questions or need further assistance please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Google Team

  
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Q: Questioncan i attach to free wifi in order to control smart devices

Asked 3 years ago by msapp.

• A:Answer You can add smart devices

  Answered 2 years ago by user447372

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Q: Questioncan i just plug this is in and connect it to my ps4?

Asked 3 years ago by kaikai.

• A:Answer You can plug this in and set it up in the Google Home app. Quite simple. But yes, you can plug your game console into it either with a dedicated cable or wireless (assuming your console is capable of wireless).

  Answered 3 years ago by bgt1369Verified Purchase

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Q: QuestionCan this wifi be used for Playstation 5.

Asked 3 years ago by Sher.

• A:Answer yes

  Answered 3 years ago by SeanCVerified Purchase

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Q: QuestionDoes a Google WiFi snow have to be connected to the modem with an ethernet cable or can it be used wirelessly?

Asked 3 years ago by Anonymous.

• A:Answer Yes. Google Wifi needs to be connected directly to your modem using an Ethernet cable. For additional Wifi points, you can add it wirelessly to create a whole Wi-Fi mesh setup. Take a look at this link for the setup requirements and guide on how to set up Google Wifi: https://support.google.com/googlenest/answer/7183148

  Answered 3 years ago by Google Team

  
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Q: QuestionWill this work with 5g internet?

Asked 3 years ago by Richieboy2.

• A:Answer Google Wifi requires to be connected to a modem with broadband internet connection from an Internet Service Provider (ISP). Take a look at this link for the setup requirements and guide on how to setup Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 3 years ago by Google Team

  
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Q: QuestionI have a 715 sq ft apt. My issue is my rooftop (also 715 sq ft) is a weak spot for the wifi. Should i buy a second router to be closer to the weak spot upstairs (spiral staircase) or is the one router (connected to the modem) sufficient?

Asked 3 years ago by Sam.

• A:Answer Yes. Ideally, one Google Wifi can cover up to 1,500 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. You may check this link for more info on where to place your Wifi devices for maximum signal strength, please check this link: https://support.google.com/googlenest/answer/7183150 For an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840

  Answered 3 years ago by Google Team

  
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Q: QuestionWill this work with Ring floodlight camera

Asked 3 years ago by Anonymous.

• A:Answer Yes. Google Wifi works like any other Wi-Fi mesh system that can provide Wi-Fi connectivity for the devices in your home, including Ring Floodlight camera.

  Answered 3 years ago by Google Team

  
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Q: QuestionI have a 3 point nest - router nest plus 2 points. The router failed and I took it off line and now have a 2-point nest. Unfortunately just 2 months out of warranty. I need to buy a single point. Should I buy a 1200 "point" or the 2200 "router"?

Asked 3 years ago by lehall.

• A:Answer All Google Wifi (2016 and 2020 models) and Nest Wifi devices are compatible to create a mesh system. You can simply add additional Wifi points to your existing Google Wifi mesh system. We recommend a maximum of 6 Wifi points in a single mesh setup including the primary router. For an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840 You may also contact our support team so we can check on your Wifi point. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Google Team

  
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Q: Questionis this compatible with Apple iMacs?

Asked 3 years ago by bigaltex.

• A:Answer Google Wifi is a home mesh Wi-Fi system that replaces your traditional router and provides seamless, reliable Wi-Fi coverage throughout your home. You can connect your devices such as your phones and Apple iMacs. If you have additional questions please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Google Team

  
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Q: QuestionCan this device be used to to extend WiFi from a campground's WiFi extender?

Asked 3 years ago by Bruce.

• A:Answer Google Wifi cannot be used as an extender or repeater for your current router, it replaces your router with one or more Google Wifi points. Google Wifi is built on our mesh Wi-Fi technology, it can be combined with Google Wifi points or Nest Wifi for additional coverage.

  Answered 3 years ago by Google Team

  
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