Questions & Answers

Q: QuestionWhat kind of lighting effects does the Govee Sync Box offer?

• A:Answer This device offers dynamic RGBIC lighting effects, allowing you to customize each strip light segment and display multiple colors simultaneously.

Q: QuestionHow many HDMI input ports does the Govee AI Gaming & TV Sync Box have?

• A:Answer The Govee AI Gaming & TV Sync Box has three HDMI input ports.

Q: QuestionCan I use this Govee Sync Box with my smart home assistants?

• A:Answer Yes, this device is compatible with Amazon Alexa and Google Assistant.

Q: QuestionDoes the Govee AI Gaming & TV Sync Box support Dolby Vision?

• A:Answer This device supports Dolby Vision.

Q: QuestionWill this work the the Samsung Odyssey Ark 55" monitor? The Ark has a "One Connect box" that controls all HDMI connections separate from the monitor so curious if this will work with that.

Asked 3 weeks ago by GMan.

• A:Answer Thank you for your question.This product is compatible with the Samsung Odyssey Ark 55-inch display. However, in split-screen mode, it can only capture colors from one split-screen content, which may result in inaccurate color sampling.

  Answered 3 days ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the box be able to sync with the built in streaming apps on an LG TV like how the Phillips hue sync box can?

Asked 1 month ago by Farlo.

• A:Answer Unfortunately no. You have to have a streaming device like a Chromecast or Firestick that plugs into one of the HDMI ports on the sync box.

  Answered 1 month ago by ChrisVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be connected between an AV receiver and TV to capture color/etc. and not cause issues?

Asked 1 month ago by Enygma.

• A:Answer Thank you for your question.The Sync box connects to your TV through the HDMI port. If your TV is equipped with an HDMI port, it will be compatible with the device.

  Answered 1 month ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this the Gen 1 or Gen 2?

Asked 2 months ago by Edju.

• A:Answer I have the sound system i follow the instruction but it still no sound when I switch to hdmi with that

  Answered 1 month ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow does this device interact with devices plugged in to surround sound control devices?

Asked 2 months ago by Edmundo2692.

• A:Answer Thank you for your question.The HDMI channel is used to interact and establish connectivity with other compatible audio/video devices.

  Answered 2 months ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the light strip be cut to fit smaller TVs?

Asked 5 months ago by MCMC.

• A:Answer Thank you for your question.The light cannot be cut to smaller size to fit the smaller TVs.

  Answered 5 months ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model (H8604) support Matter?

Asked 7 months ago by Garrett.

• A:Answer Thank you for your question.The model H8604 does not support Matter.

  Answered 7 months ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I have geek squad install this?

Asked 8 months ago by Grave.

Q: Questioncan I use it for 75 inch tv? there is no listing for big size

Asked 1 year ago by SamanBStreamin.

• A:Answer Thank you for your question.It is not suitable for the 75in TV.

  Answered 1 year ago by Govee Official

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow does this differ from model H6604B

Asked 7 months ago by Lights.

• A:Answer Thank you for your question.It comes with the same feature as model H6604.

  Answered 7 months ago by Govee Official

  
  Helpful (0)Unhelpful (1)ReportAnswer this question