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Hello applemacdaddy - We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please give us a call on Greenworks Pro toll-free helpline at 1-855-345-3934.
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