“I received this item and the battery does not stay locked in... I don't want to return it and buy again because it was on sale and it's sold out anyway. Why do you only have phone support? I've been one hold a few different times almost an hour each.”
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Hello applemacdaddy - We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please give us a call on Greenworks Pro toll-free helpline at 1-855-345-3934.
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