Questions & Answers

Q: QuestionDoes this range have a keep warm setting?

• A:Answer Yes, this range has a keep warm oven setting.

Q: QuestionDoes this range have built-in WiFi?

• A:Answer Yes, this range has built-in WiFi powered by SmartHQ App.

Q: QuestionCan this range be converted to use propane?

• A:Answer Yes, this range is propane (LP) convertible.

Q: QuestionHow many oven racks does this range have?

• A:Answer This range has two oven racks.

Q: QuestionDoes this range have a self-cleaning feature?

• A:Answer Yes, this range has Quick Clean steam-cleaning technology.

Q: QuestionAre the knobs on this range dishwasher-safe?

• A:Answer Yes, the knobs are dishwasher-safe for easy cleanup.

Q: QuestionHello, is there any teflon at all in this oven?

Asked 5 years ago by nate.

• A:Answer Hello Nate - We appreciate your interest in the range QGSS740RNSS and we are happy to help! The oven interior is porcelain enamel, and does not have a non-stick coating (like Teflon). Thanks for checking! Olga

  Answered 5 years ago by HaierTeam

  
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Q: QuestionWhat is the cooktop made of? How can spills be cleaned? Can you use abrasive tools (like scouring pads or just soft sponges/cleaners)?

Asked 4 years ago by Shopper.

• A:Answer Hi! Great questions, we'd be happy to help out. This range has a Stainless Steel cooktop. If you're wanting tips on how to clean it, you can follow these steps: 1. Wash the surfaces with warm, soapy water using liquid detergent and a nonabrasive sponge. 2. Always rub evenly in the direction of the grain. 3. Rinse with clean water and dry with a soft, lint-free cloth. - If necessary, you can apply some stainless steel polish. Use a clean, dry towel to polish the surface in the direction of the grain until it shines. - Do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels. These products can permanently scratch or stain the steel finish. Hope this helps! Best wishes. -Michael@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionThe user manual isn’t clear how to use the oven without the App. How to you adjust oven temperature without the app, once you select the bake mode?

Asked 3 years ago by Robfed123.

• A:Answer Hello. We appreciate you reaching out, though we hate to hear there’s some confusion over adjusting the oven temperature; we know this must be concerning. We designed the app to add to your convenience, but certainly understand you may not always want to use it and did design the oven’s main functions to not depend on the app. To set the temperature, you would simply turn the Oven Mode Selector knob to the desired temperature. There is a section of the manual that discusses the ‘oven temperature calibration’ being controlled through the SmartHQ app, but this actually refers to if you think the oven isn’t getting to the correct temperature and need to adjust it; simply setting the temperature can be done with the knob. We hope this clarifies the matter! If you have any other questions or concerns, we’re happy to help any time. All the best! -Sarah@Haier

  Answered 3 years ago by HaierTeam

  
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Q: QuestionWhat color is the cook top for black stainless steel gas range? Is it black as stated in the spec or stainless steel as on the picture?

Asked 4 years ago by Vee.

• A:Answer Hello- We appreciate your question and are happy to assist you today. The range is black stainless and the actual cooktop is stainless. We hope this helps! If you have any questions in the future, please let us know. We are happy to help! Joyce@Haier

  Answered 4 years ago by HaierTeam

  
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Q: Questionshopping for a gas stove and need to know if the oven is well insulated, how many glass layers the oven window has?

Asked 5 years ago by Lili.

• A:Answer Hello - Thank you for your interest in this range. The oven contains fiberglass insulation; this model has two panes of glass for the window on the oven door. Thanks for checking. Olga@Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionHullo myis this stove rust proof? I have a humid kitchen. Stove I bought for 600 dollars shows signs of rust after ten years. I need somethibng tht wont do that michael

Asked 5 years ago by Anonymous.

• A:Answer Hi there Michael, thanks for reaching out. We do not anticipate you having any rust issues with your stovetop. We just recommend you continually clean your grates and stovetop. If you have any other questions, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. We'd love to have you in our Haier Appliances family. - Guy@Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionIs there a display panel that tells you the current oven temperature and timer, or is that only on the app?

Asked 5 years ago by Nancy.

• A:Answer Hello Nancy - We appreciate your interest in the QGSS740RNSS and we are glad to assist. This model does not have a display panel. Thanks for checking. Olga@Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionThis oven front get very hot. Is that normal?

Asked 4 years ago by Laprez.

• A:Answer Hello- Thanks so much for checking with us. We are happy to help! It is normal for a cooking surface to be warm, or even hot to the touch when cooking. If you feel what you are referring to isn't considered normal, please take advantage of your warranty and reach out to Haier Service at 1-877-337-3639. Thank you! Joyce@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionCan the oven be controlled with just the knobs or do you have to use the app and wifi?

Asked 5 years ago by craign.

• A:Answer Hi craign, thanks for reaching out! You are not obligated to connect your range to wifi to use the normal functions such as the burners or the oven. You can use the knobs to activate the burners and oven without being connected to wifi. We'd recommend taking a look at your Owner's Manual for instructions on how to use the knobs on your unit. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by HaierTeam

  
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