Questions & Answers

Q: QuestionWhat is the difference between the 65H9 Plus Series and the 65H9D Plus Series ?

Asked 7 years ago by DonM122.

• A:Answer Pretty sure the H9 plus e is the 2018 model and the other one is the 2017 model. Don't hesitate on either one. I have a Hisense 2015 model 4k its a 50 in and a 65in H9Plus e and they are both breathtaking. The 65in is a much more immersive experience than the 50in, I recommend getting the biggest screen you can afford. Hisense makes a superb product. You will not be sorry!

  Answered 7 years ago by Suz702Verified Purchase

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Q: QuestionWhat brand wall mount would I need for this tv?

Asked 6 years ago by JD.

• A:Answer Any brand that makes that size mount to fit tv size

  Answered 6 years ago by MattVerified Purchase

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Q: QuestionI am going to return this TV bc I cannot fix lip sync issue with Comcast . Can someone tell me what setting to change with arris box ? Comcast has changed hdmi cable and four boxes . Comcast cannot fix n they say buy another tv even though this new. Help

Asked 7 years ago by Laura.

• A:Answer At this point I do not have a home theater receiver, I am only using the TV speakers. This said, I initially had lip sync issues and ultimately solved them by setting the "Audio Out" on the Comcast box to "Stereo - PCM". I hope this helps.

  Answered 7 years ago by GregVerified Purchase

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Q: QuestionHdr needs high peak brightness and my question is whats the peak brightness nits on this tv?

Asked 7 years ago by Pj2k4ever.

• A:Answer I don’t know if you have found your answer yet, but a popular review website has reported measurements, in nits (cd/m²), for the peak brightness. I’ve copied and pasted the results for HDR peak brightness below, but you can easily Google the entire review with all specs. The peak brightness, especially for HDR, isn’t very high. The TV does have a nice, crisp picture, a wide color gamut and a high contrast ratio, all of which are certainly noticeable, but it doesn’t really offer the brightness required to take advantage of HDR capabilities. This was one of the deciding factors for me when I chose to return mine. I generally like the Hisense products I have, but I was looking for something a little bit more than this one offered, even though I think this TV offers good value for the money overall. But, if HDR content is an important part of your viewing, this TV might not be for you. HDR Real Scene Peak Brightness : 282 cd/m² HDR Peak 2% Window : 255 cd/m² HDR Peak 10% Window : 403 cd/m² HDR Peak 25% Window : 275 cd/m² HDR Peak 50% Window: : 272 cd/m² HDR Peak 100% Window : 281 cd/m² HDR Sustained 2% Window : 243 cd/m² HDR Sustained 10% Window : 244 cd/m² HDR Sustained 25% Window : 263 cd/m² HDR Sustained 50% Window : 272 cd/m² HDR Sustained 100% Window : 268 cd/m²

  Answered 7 years ago by LolaB

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Q: QuestionDoes this hisense h9 television support amazon alexa in the system settings so that you can alexa voice command the t.v.?

Asked 7 years ago by Ace777.

• A:Answer This TV does not support Amazon Alexa's voice control to command the TV however it does have Google Assistant for this purpose.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes tv have Google Playstore????

Asked 7 years ago by Dick.

• A:Answer Yep, it does.

  Answered 7 years ago by Fent

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Q: QuestionDoes this TV have Full Array Local Dimming? (FALD) If so , how many zones does it have?

Asked 7 years ago by bjd1975.

• A:Answer No, this product does not have full array local dimming.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhy do the spec here say that Prime Video is included, but the manufacturer website doesn't list it as an included app?

Asked 5 years ago by Want2Know.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 65H9EPLUS. The television does not come with the Prime Video app however you are able to download the app to the television. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionCan anyone confirm whether or not you can add the h9f to a Google Home speaker group? There are conflicting responses online about whether this possible with an Android TV with Chromecast built-in such as the h9f.

Asked 5 years ago by heydg.

• A:Answer As of right now, no Android TV available in the market can be added to a speaker group Compatible devices include Google Home devices (Google Home, Google Home Mini, Google Home Max, and Google Home Hub), Chromecast, Chromecast Ultra, Chromecast Audio, and speakers with Chromecast built-in.Thank you for your interest in Hisense USA and if you have any addition questions please give us a call at 1-888-935-8880.

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the distance the length of the stand (width)??? Seeing how many inches wide from tip to tip?? Trying t see if it will fit on my table my table is 52 inches.... if footprint is over 52 inches with stand will need a different table for it to sit on.

Asked 7 years ago by stans.

• A:Answer Tip to tip is 51".

  Answered 7 years ago by GregVerified Purchase

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Q: QuestionWill this TV allow in the audio settings - allow PCM selection (using optical) for Stereo use 2 ch? I am using speakers that cannot receive 5.1 signal because it will send just static.. my roku tv allows PCM/Stereo output in the audio settings. Thanks?!

Asked 7 years ago by Stanny.

• A:Answer It does.

  Answered 7 years ago by Fent

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Q: QuestionHow do you factory reset this tv

Asked 4 years ago by Tyrone.

Q: QuestionHow deep or long are the legs? Will be setting on a fireplace mantle.

Asked 5 years ago by Sonny.

• A:Answer Hello Sonny, Thank you for your interest in the Hisense 65H9EPLUS. The TV Stand Width (w/ outside feet) 47.6×11.4 in and TV Stand Width (w/ inside feet) 25.0×11.4 in. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionLOVE this TV, took some getting used to the OS but I love it! Quick question though. I now have a dead pixel from my niece "helping clean)It's not a stuck pixel, it's dead. Hisense is NO help, if i replace the mainboard will it be fixed or is it screen?

Asked 5 years ago by Frank.

• A:Answer Hello Frank, Thank you for your interest in the 65H9EPLUS. We're sorry to hear that you have a pixel in the screen of your television. Not to worry we would love to hear more about this. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the difference between this and the H9F? Great reviews on the H9F but I've never heard of this 1. Thanks

Asked 5 years ago by Blagar.

• A:Answer This unit is not from the Quantom Dot line which is new from Hisense.

  Answered 5 years ago by eddotykc

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Q: QuestionLooking to upgrade my Living room TV. Even though this has Android TV and Google Assistant built in, is there a need for a Chromecast? Love using the Chromecast as a picture frame from my Google Photos account

Asked 5 years ago by bigdawg4714.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 65H9E PLUS. Yes this television has the build in chromecast. We take pride in making sure we produce high-quality, reliable televisions if you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHaving sync problem with only one channel. Who is having the problem? Cable company or network?

Asked 5 years ago by Anonymous.

• A:Answer Thank you for your interest in the 65H9EPLUS. The issue is not a TV issue as this is only happening on one channel. We would recommend that you reach out to your cable company for further assistance. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHow do i get the Disney plus app in this tv

Asked 6 years ago by Kayito.

• A:Answer Disney + can be downloaded via the Google Play Store.

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionHow wide is the stand, front to back? I want to set it up on a low wall by my stairs that is 6.5 inches wide

Asked 6 years ago by Kagirl.

• A:Answer Unfortunately, the stand (legs) are 14.5 inches front to back

  Answered 6 years ago by Stearns58Verified Purchase

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