Questions & Answers

Q: QuestionWhich year model is this?

Asked 4 years ago by Sayak.

• A:Answer Hello Sayak, Thank you for your interest in the 75H6510G. This model television is a 2020 television. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionAre the hdmi ports HDCP 2.2? Apparently to stream 4k with Chromecast Ultra it needs to be.

Asked 4 years ago by JohnnyRelentless.

• A:Answer Hello Johnny, Thank you for your interest in the 75H6510G. Yes the HDMI ports support HDCP 2.2. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionHow many nits is the brightness?

Asked 4 years ago by Bruster.

• A:Answer Hello Bruster, Thank you for your interest in the 75H6510G. This television 400 nits of peak brightness. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV has the Sling tv app and air tv connection?

Asked 4 years ago by Edi.

• A:Answer Hello Edi, Thank you for your interest in the 75H6510G. Yes you are able to get the Sling TV app on this television. You are also able to connect your antenna to this television for over the air channels. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionI purchased my TV in 2020 and it just stopped working. Do I still have a warranty?

Asked 3 months ago by Anonymous.

Q: QuestionI bought a 75 inch Hisense TV in 2021, worked great until now. It has a red blinking light and will not turn on. I have tried unplugging and plugging back in, I replaced the power cord, checked the wall outlet and even replaced the power surge. Nothing.

Asked 2 years ago by Tray.

• A:Answer Same thing just happened to my TV purchased on 2021. Bestbuy keeps telling me to contact the manufacturer. But as the seller, bestbuy really should’ve take the product liability seriously. I do not entered a contract with the manufacturer, I had it with you? Selling a defective product is the seller’s responsibility?

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy tv was working fine, I walked outside for just a min, and when I came back in, the screen was black. I unplugged & even factory reset it. I have sound, and can see a bit of the screen when I shine a flashlight on it. Nothing works! What is the problem?

Asked 3 years ago by Misty.

• A:Answer Hi! How did you factory reset this model when the screen is black? It appears there is no factory reset physical button for this model? What I am learning from my research is that you may need to update the firmware. https://www.hisense-usa.com/support/firmware-download

  Answered 1 year ago by Sebek

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Q: QuestionWhen will this TV be back in stock, any time soon?

Asked 3 years ago by Gamer7.

• A:Answer Dont buy Hisense, bro. It is NOT worth needing to.replace in a year!

  Answered 2 years ago by Skorm

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Q: QuestionBought this tv in Oct 2021 is it still under warranty

Asked 3 years ago by Greg.

• A:Answer Yes you should call the Hisense 1-800 number and customer service will help you. If you don't have the number just Google Hisense customer service

  Answered 3 years ago by DreskiVerified Purchase

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Q: QuestionCan you download the Xfinity app on this tv?

Asked 3 years ago by HisenseSoundBar.

• A:Answer No only Samsung and TV's with Roku. I don't know if it's still the same problem but a lot of people at Best buy were saying that the processors and the TVs that had roku's were no good they were failing and that I shouldn't buy one.

  Answered 3 years ago by DreskiVerified Purchase

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Q: QuestionCan you turn the Bluetooth feature off on this TV?

Asked 3 years ago by Anonymous.

• A:Answer No. Not even sure how to turn it on

  Answered 3 years ago by NotahappycustomerVerified Purchase

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Q: QuestionCannot change picture size it’s grayed out. Also tv would turn off by itself after an hour of watching or so sometimes 5-15mins no sleep function is not on. I swear this is 1 of the worst TVs I’ve ever bought in my life with so much problems all the tone

Asked 4 years ago by Piceturesizing.

• A:Answer My tv was doing the same and worse and now just refuses to turn on! Total waste of money.

  Answered 2 years ago by KeKeRockVerified Purchase

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Q: QuestionWhy does my 75 ' Hisense says storage is almost full when I haven't downloaded anything. Everything is the same when I bought it. I can't reset the tv, the cache won't clear. Stops in the middle of a tv show .tried to add usb for extra storage don't work

Asked 4 years ago by AliciaG.

• A:Answer Had same issue Hisense sent a firmware that I needed to update tv didn’t work for me actually a few days later tv main board had to be replaced. Reach out to Hisense tv has issues

  Answered 2 years ago by AliciaGVerified Purchase

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Q: QuestionHello, Does this 75" H6510G have local dimming? If so, how many zones? Thank you

Asked 4 years ago by KDS4K.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 75H6510G. Regrettably, this TV does not have local dimming. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionDoes hisense have earc so I can get Dolby atmos

Asked 4 years ago by Will.

• A:Answer Just avoid this product, it only last 3 years tops

  Answered 1 year ago by Garrett

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Q: QuestionMy Wi-Fi is turned off and will not stay on when enabled in Network & Internet. This just started last 24 hours after an update. Please any resolution?

Asked 4 years ago by SAMA.

• A:Answer Mine did the same. I unplugged it with the power on for a few minutes and it fixed the issue.

  Answered 4 years ago by GodSlamIt

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Q: QuestionCan my I use my iPhone or Amazon Echo as a remote? Are there any buttons on the TV (on, off, channel, vol, etc)? We lose the remote frequently and I would like a separate way to control the TV. THANK YOU! (Hisense phone support was unhelpful).

Asked 4 years ago by AmyC.

• A:Answer Hello Amy, Thank you for your interest in the Hisense 75H6510G. Regrettably, you're unable to use your iPhone as a remote or your Amazon Echo as a remote, yes this TV have the power button on the TV. However, you can purchase a Hisense remote control from our sales team encompass at 866-779-5154. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv have outputs for sound that i can connect o my existing surround sound stereo?

Asked 4 years ago by Anonymous.

• A:Answer Yes it has many connections for connecting devices. This is what sold me on it, nit to mention the quality of the picture: The H65 is music to your ears and eyes - Thanks to built-in Bluetooth connectivity; This universal, invisible technology expands your entertainment options by wirelessly connecting a compatible soundbar, headphone, or stereo components to your TV Inputs/outputs: HDMI – 3; USB – 2; Ethernet – 1; RF Antenna – 1; RCA Composite Video Input – 1; L/R Audio Input for Composite – 1

  Answered 4 years ago by JackieTVerified Purchase

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Q: QuestionDoes roku come installed in this TV, an does it have audio out in digital???

Asked 4 years ago by Bo.

• A:Answer No it's an android tv so it runs on Android ps. It does have audio out with arc. I have my roku streambar connected to it.

  Answered 4 years ago by Dustin

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