Questions & Answers

Q: QuestionQUESTION: Hisense answered my question on Amazon by saying the SDXC Microcard would work via USB adapter in the U8K in FAT32 & NTFS formats. But Hisense answered on Best Buy's site by saying it must be FAT32 format. Who is correct? NTFS is important.

Asked 1 year ago by MichaelZ.

• A:Answer Hi MichaelZ, thank you for your interest in the Hisense 75U8K. The format of the storage disk should be NTFS, FAT32. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhy does my Hisense U8K not allow the ARC channel to send sound from the TV to the A/V Receiver? Input 3 eArc/Arc is connected to ARC on the A/V Receiver. I see video. But NOTHING allows audio from the Hisense TV to be heard from Onkyo TX-NR5009. Why?

Asked 1 year ago by MichaelZ.

• A:Answer Thank you for the suggestion. In the reviews for the U8K, they list the "pro" and "con" aspects of the TV. One of the "cons" for the U8K TV was how it is "very buggy." Hisense NEEDS to fix these "bugs" and technical glitches. The only way the eARC/ARC Input 3 will work for HIDMI Audio is if the Input 3 is set to either "Standard" or "Auto." If Input 3 is set to "Enhanced," the eARC/ARC will definitely not allow "HDMI" to be used for "Audio." Instead, "Audio" can only be output from the "TV Speakers" or from the "Optical" out. It truly is TERRIBLE that companies don't simply release some form of HDMI "Splitter" that can send the "Video" signal to the TV and the "Audio" signal to the A/V Receiver.

  Answered 1 year ago by MichaelZVerified Purchase

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Q: QuestionIs this the 2023 or 2022 model?

Asked 1 year ago by kw.

• A:Answer 2023

  Answered 1 year ago by LenovoalmostVerified Purchase

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Q: QuestionCan I access my Plex server from this TV?

Asked 2 years ago by James.

• A:Answer when you install the plex app, yes.

  Answered 2 years ago by archer75

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Q: QuestionWhat does the 75" weigh?

Asked 2 years ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense 75U8K. The TV Weight without the stand is 79.4 lbs and with the stand is 81.4 lbs. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionDo I have to sign into Google TV to access all of the TVs hardware settings?

Asked 2 years ago by Realist.

• A:Answer No

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this tv upscale 1080p content to 4k?

Asked 2 years ago by Trev.

• A:Answer Yes. ALL 4k tv's upscale lower resolution content to 4k. The question is how well does each one do it.

  Answered 2 years ago by archer75

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Q: QuestionWhen will the Hissène U8k 85 inch become available? I read that you will be offering this size but did not see it offered currently as you are offering the largest currently at 75 inches.

Asked 2 years ago by EDDIEM.

Q: QuestionCan you adjust the aspect ratio on this TV meaning can you is there a zoom button to get rid of black bars on top and bottom of screen when watching certain movies. I have a 55-in u8htv still haven't figured out how to adjust the aspect ratio

Asked 1 year ago by Greekules.

• A:Answer Hi Greekules, thank you for your interest in the Hisense 75U8K. Please follow these steps to adjust the picture size Settings > Display & Sound > Screen > Picture Size. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionAre Hisense & Best Buy aware of problems with U8K NOT playing USB movies in mp4 & mkv due to glitches. For example, I put movies on my USB card and watched half an hour of "Fast X." But the next time I tried to "Play," it shut off after one second. Why?

Asked 1 year ago by MichaelZ.

• A:Answer Hi MichaelZ, thank you for purchasing the Hisense 75U8K and for taking the time to provide us with this feedback. We would be more than happy to assist with your query. Please feel free to reach out to our dedicated support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionIn another Question, Hisense answered me by saying the reason my SDXC card isn't recognized is because it must be formatted in FAT32. Do USB cards and Hard Drives also need to be in FAT32? If so, it means Best Buy LIED by telling me NTFS would work.

Asked 1 year ago by MichaelZ.

• A:Answer Hi MichaelZ, thank you for your interest in the Hisense 75U8K. The format of the storage disk should be NTFS, FAT32. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionQUESTION ONLY FOR HISENSE: Does the U8K use an "8-Bit Panel" or an "8-Bit + FRC" to simulate "10-Bit" or a true "10-Bit" or a "10-Bit + FRC" to simulate the "12-Bit" of Dolbyvision or a true "12-Bit" panel for true Dolbyvision? Please answer correctly.

Asked 2 years ago by MichaelZ.

• A:Answer The advantage of the VA panel only exists if you are sitting directly in front. Off-angle is not good. If you have several family members or guests over, they will be sitting at an angle and get a poor picture. The 75 inch uses a ADS panel which is an improved IPS and has a better contrast than the older IPS panels.

  Answered 2 years ago by Panel

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Q: QuestionHi, When will be the release date ? Thanks Junior

Asked 2 years ago by Junior.

• A:Answer Another site is showing the week of June 19, 2023.

  Answered 2 years ago by raeyning

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Q: QuestionDoes the 2023 U8 75" TV in America use a VA Panel or does it use an IPS Panel? What are the Viewing Ranges from the Side Angles and the Top-Down Angles?

Asked 2 years ago by MichaelZ.

• A:Answer According to DisplaySpecifications.com, it’s an 8-bit IPS panel with FRC to try to display 10-bit color.

  Answered 2 years ago by raeyning

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Q: QuestionHisense, are you aware the U8K app called "Media Center" has glitches in need of a Firmware Update? If you watch a movie from a USB card, you see it the first time. But try to watch again and the U8K shuts the movie off after one second. Please fix this.

Asked 1 year ago by MichaelZ.

• A:Answer Are you kidding me? You want us to call or email Hisense support? I've tried that multiple times and got nowhere since no one at Hisense knows anything about their own product. Just warm-blooded bodies reading from scripts. Hisense support is a complete joke. Don't anyone ever bother contacting them. It's a complete waste of time.

  Answered 2 months ago by TekMaster

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Q: QuestionWhy does Hisense make it so the eArc input uses one of the two HDMI 2.1 inputs, even though this prevents the TV from being compatible with two gaming devices such as an Xbox and PC; in comparison TCL has two HDMI 2.1 inputs and eArc on a separate input?

Asked 2 years ago by MichaelZ.

• A:Answer Because it does. Buy a tv from another manufacturer. You clearly don't like this brand and let the rest of us have a reprieve from you mindless comments.

  Answered 1 year ago by fedup

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Q: QuestionHow many dimming zones in U8K 85" model? When will the U8K 85" model be available? What kind of panel the 85" model use: VA or ADS panel? Who manufactures the panel for the 85" size model: BOE, AUO or CSOT?

Asked 2 years ago by StopTheFOMO.

• A:Answer 85" uses a VA panel. It was 1296 dimming zones.

  Answered 2 years ago by archer75

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Q: QuestionQUESTION TO BEST BUY: Why is Hisense not answering our questions anymore? And during the couple Hisense did respond to, why were the actual questions not answered?

Asked 2 years ago by MichaelZ.

• A:Answer Hi MichaelZ, thank you for your interest in the Hisense 75U8K. Our dedicated Hisense Customer Care Team is here to assist you with any questions related to our products. Whether you need help with display technology or software development, feel free to reach out to us at 1-888-935-8880 or email us at [email protected] and our experts will be more than happy to assist you. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionWhy is the Hisense U8 2023 75" so much more expensive than the 2022 75"? The reason people were interested in the 2022 U8H 75" was because it was $1499 and now is $1399. The 2023 75" U8 is over 50% more expensive. Will Hisense lower 2023 U8 prices?

Asked 2 years ago by MichaelZ.

• A:Answer They know they have a popular TV and are gouging us just like the car dealers were doing last year. Sad when companies get so greedy. I was going to get one too, but not now

  Answered 2 years ago by Markups

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