A:AnswerHi Frank, thank you for your question. The thermostat will run your system until reaching the setpoint and then cycle it to maintain the temperature. As long as the inside temperature doesn't go below or above the setpoint then the thermostat is working as intended. If you have further questions you can reach out to our tech support team at (800) 633-3991. - Maria
A:AnswerHi Marcos, thank you for your question. This model has a keypad lock feature. Go to "Settings" on the screen of the thermostat, select "Security Settings", then tap "Change Lock Mode" and select the desired setting and press "Done". - Maria
A:AnswerHi jes, thank you for your question. This thermostat has 1 year of warranty through the place of purchase. If you have further questions you can contact our tech support team at (800) 633-3991. - Maria
A:AnswerHi bruce, thank you for your question. Once the thermostat gets power it will restart automatically and should reconnect to your Wi-Fi network. However, if it doesn't reconnect on its own you will need to be at the location to reconnect it. - Maria
A:AnswerHi PabloC, thank you for reaching out! Yes, the RTH9585WF Smart Color Thermostat with Wi-Fi Connectivity requires a C-Wire to operate. If further questions arise, our technical support team is available and ready to assist. You can reach us 7 days a week via phone at 800.468.1502.— Charlie
A:AnswerHi, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991. - Maria
A:AnswerHi kirk, thank you for your question. We will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our tech support team at (800) 633-3991. - Maria
A:AnswerHi Davis, thank you for your question. This is a non-communicating thermostat, it connects directly to your low voltage HVAC wiring. We will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991. - Maria
A:AnswerHi Jay, thank you for reaching out! The RTH9585WF Smart Thermostat is compatible with up to 3 Heat/2 Cool Conventional Systems. If further questions arise or you'd like to verify compatibility, please reach out to us at 1-800-468-1502, we will be happy to help.— Charlie
A:AnswerHi Nabeel, we will be happy to help verifying the compatibility of this thermostat and your system or recommend you a suitable model. If you have a low voltage system (24 V) we need to know how many total wires you have and which terminals are being used on your current thermostat. If you have a line voltage system we need to know what is the voltage, wattage and amperage. At your convenience, please contact our team at (800) 633-3991. - Maria
A:AnswerHi Jerri, thank you for your question. This thermostat can be controlled remotely from your phone using the Total Connect Comfort (TCC) app. You will first have to configure the thermostat and connect it to your Wi-Fi network, then create and account and register the thermostat using the MyTCC (My Total Connect Comfort) website. Then you will be able to control the unit using the app. - Maria
A:AnswerHi Terri, thank you for bringing this to our attention. We will be happy to take a look at this and verify what can be causing it. Our thermostats have the Smart Response feature that starts the system before schedule so it reaches the setpoint by the desired time. You can contact our tech support team at (800) 633-3991. - Maria
A:AnswerHi JoeyG, thank you for reaching out. This thermostat works with up to 3 Heat / 2 Cool Heat Pump with aux heat. It is not compatible with dual fuel. We will be happy to recommend you a dual fuel compatible device at (800) 633-3991. - Maria
A:AnswerHi Barbara, thank you for reaching out! The Wi-Fi thermostat retrieves the local outdoor temperature based on the zip code you enter during the registration process.
A:AnswerHi, thank you for your question. This thermostat does not have a replaceable battery, it takes power from your HVAC system using the C wire. - Maria
A:AnswerHi! Thanks for reaching out. The C-wire (or common wire) is part of the wiring setup that comes from your HVAC system to the thermostat’s wall plate. Please note that the thermostat itself does not include a C-wire, it needs to be provided by your existing installation.— Charlie
