A:AnswerI have 3 of these in my home, all a few inches from the wall. Not sure what the user guide recommends, but mine have worked flawlessly for over a year in this set up.
A:AnswerI would not know. BB sold me the display missing all of the guts. (the sticker did not say the guts were missing, only no box) When I called the young man told me all the displays are fake and I should have known that. That's BS. I asked for a manger to call me and that never happened either. I'm normally happy with BB but they failed tremendously on this sale!
A:AnswerRemove and reinstall the filters, make sure the lid is closed properly and press button again. You can contact Honeywell product support, they are very helpful and easy to reach by phone, 1-800-477-0457.
A:AnswerThank you for your inquiry. This unit does not use ions to clean the air. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit was made only for use in the United States and Canada on a 120 volt outlet. Using this on a different power source, even with a converter, can damage the unit and will void the warranty. If you are in a different country, in order to find a unit that was made for use in your country, please contact our consumer relations team by emailing us at [email protected] and we will be happy to help direct you. Thank you.
A:AnswerThank you for your inquiry Terri. This air purifier is rated to remove 99.97% of particles 0.3 microns in size and larger from the air. Additionally, the Carbon pre-filters can help reduce the VOCs from the air that pass through the filters. These filters have not been tested on the output from Red Tide, and we cannot guarantee how effective it will be. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerIt will help remove the odors, but the smell will be on the walls and fabric's in the house. also the furnace filter too. you'll probably have to wash the walls and do some really good spring cleaning of the house.
A:AnswerYou are using the wrong carbon filter. The holes on your carbon filter is too big. That filter was sold wrongly for that unit. That filter is more for neutralizing odors.
A:AnswerA) Thank you for your interest in our product. This unit's True HEPA filter will reduce pet dander, dust, and other allergens as small as 0.3 microns. We hope this information is helpful! Please contact us at [email protected] if you require further assistance.
