A:AnswerIt sounds like there may be a clog causing the thermal protector to engage, shutting off your cleaner. If there is no clog and it is still having issues, please call us at 1.800.944.9200. Thanks, Joseph - The Hoover Team
A:AnswerI'm sorry there is an issue with your Cruise Cordless. Please reach out to our Customer Service Team at Hoover.com or by calling 1.800.944.9200. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. When plugged in, squeezing the trigger will turn your vacuum on. There is also a brush roll on/off feature you can swap per your floor type. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question Marty. The two filters are held together by a tag and should have enough space between them for water to run through for cleaning freely. However, if debris is stuck in there you can pull them apart from one another. This will not hurt the effectiveness of your vacuum but it may need to be checked for cleaning on future uses. Just ensure that the white piece goes back into the gray filter frame first and the order and sides stay the same as it was when pulled apart. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. When in use, the flashing light indicates the battery is running low on charge. When charging, the light indicates that it is charging. If you have any further questions we would be happy to help answer them! Thanks, Joseph - The Hoover Team
A:AnswerThank you for reaching out! I'm sorry your Cruise Stick Vacuum is having this issue. Please email us at [email protected] at your earliest convenience so we can help resolve this as soon as possible. When you email, provide a little context to the problem and we will be looking out for your email. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. The charger comes included in the box. If you didn't receive a charger upon opening it, please reach out to our Hoover Customer Support Team at https://www.hoover.com/contactus/ so we can assist. If the charger was lost, you can find a replacement one by searching your model number (BH52210) on Hoover.com and going to the accessories tab (https://www.hoover.com/cruise-cordless-ultra-light-stick-vacuum/BH52210PC-PARTS.html). Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. Please reach out to Hoover Customer Support, we would like to learn more about this issue and to help resolve it. You can reach us here https://www.hoover.com/contactus/ or by calling 1.800.944.9200. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question! To remove the dirt container, turn the stick vacuum upside down. Push the 'Remove Dirt Cup’ button and tilt the dirt container slightly forward and pull to remove. To reassemble, line up the arrows around the side of the separator with the arrows on the Handheld. Twist the separator clockwise locking it into place. Twist the separator counterclockwise and pull to remove. You then can clean any dust and dirt from the separator. To reassemble the dirt container onto the unit over the separator - the hook should go onto the front first. Then, push the dirt container backwards to lock into place. Thanks, Joseph - The Hoover Team
