Questions & Answers
- Model:
- 685K3UA#ABA
- |
- SKU:
- 12212841
Q: QuestionI've heard that once you switch out of S mode, there's no going back. True?
Asked by Steve65.
- A:Answer Yes, this is true. Returning back to S mode isn’t possible once you’ve left it for whatever reason.
Answered by Dami
Q: QuestionIS VIRUS PROTECTION INCLUDED AT OR WITH PURCHASE?
Asked by Linda.
- A:Answer Compre una pc en su tienda y me incluia un antivirus pero la pc me llego por correo . Mi pregunta es si ya esta instalado el antivirus ?
Answered by Anonymous
Q: QuestionIs this computer good for streaming?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer no, way too slow and laggy
Answered by KellyE
Q: QuestionIs this laptop touchscreen
Asked by Tressy.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer No, this laptop does not have a touch screen.
Answered by HP Team

Q: QuestionIs this laptop touch screen
Asked by Cis.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer No, this laptop does not have a touch screen.
Answered by HP Team

Q: QuestionCan this computer run fl studios
Asked by Juis.
- A:Answer No this thing is way under powered. It has a hard time just running a browser
Answered by RickyH
Q: QuestionDoes this have windows 11?
Asked by Sid1.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer This unit comes with Windows 11 Home in S Mode. S Mode prevents you from downloading third-party applications and will restrict access to some websites as it is a more secure version of Windows. You can turn off S Mode, but to remove those restrictions, but you cannot turn S Mode back on.
Answered by HP Team

Q: QuestionIs this laptop a touch screen
Asked by gaga.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer No, this laptop does not have a touch screen.
Answered by HP Team

Q: QuestionDoes this have a webcam
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Yes, this laptop does have a built-in webcam and microphone.
Answered by HP Team

Q: QuestionHi there! Is it possible to run OBS on here? And screen record if needed for presentations and such? Thanks!
Asked by Tay.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer I have not tried to run OBS on this machine but I have used OBS quite a bit on other computers. I don’t think this machine is equipped to handle OBS very efficiently. OBS requires a bit of processing power.
Answered by Scott
Q: QuestionCan an external drive be used with this laptop?
Asked by Debkat.
- A:Answer yes
Answered by RickyH
Q: Questionif i already have a pc with geek squad protection can i transfer plan to new computer
Asked by mo.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Apologies, a plan cannot be transferred from one product to another except in cases of replacement of the original item from the manufacturer. For more assistance, call 800-433-5778 or your local Best Buy store.
Answered by HP Team

Q: QuestionHi before I purchase this laptop, do you know if it is compatible with the Sims 4?
Asked by Alexa.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer It should be compatible; however, usually when I want to be sure, I contact the geek squad and verify.
Answered by MichelleW
Q: QuestionCan you add a printer to this? If so, what would you recomend?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer yes i have added HP Smart to mine and works great with my laptop.
Answered by SherinaP
Q: QuestionHow many usb ports does this unit have?
Asked by Alex.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer This laptop has 2-USB type A ports and 1-USB type C port.
Answered by HP Team

Q: Questionif i get a new computer and I log on with my login and password will everything on my old computer come up so I dont have to transfer anything from the old to the new
Asked by Anonymous.
- A:Answer This will depend on your system and account settings. If you are using a Microsoft account set to back up your information, it may include some information, such as your bookmarks, but as to whether it would have things like photos, programs, or documents would depend on whether you set those to backup to an external program tied to your Microsoft account, such as OneDrive.
Answered by HP Team

Q: QuestionI want a laptop to do my live sales for my boutique. I do them on Facebook. Is this a good laptop for that?
Asked by Laura.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer This laptop is great for basic tasks, such as web browsing and record keeping, but for live streaming, you may want something with more RAM and a more powerful processor. Don't hesitate to reach out to an HP Live Expert or the Best Buy Geek Squad to help you find a computer that suits all your needs!
Answered by HP Team

Q: QuestionI just need a lap top to do my live sales on Facebook for my boutique. Will this work?
Asked by Laura.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Mine is very slow. Sometimes it freezes. Spend more get 8GB Hard Drive.
Answered by DavidC
Q: QuestionIs this good for playing mp3 files using Windows Media Player?
Asked by LW.
- A:Answer This a very slow computer. If I have 2 windows open and 1 is streaming I have to close the non-streaming window. Spend a little more and get something better. Geek Squad guy told me that.
Answered by DavidC
Q: QuestionProbably the dumbest question that will be asked here, but for the life of me I cannot figure out how to properly shut down or restart this computer. I have used so many computers/laptops in my life and never had this issue! Help!
Asked by DEZ.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer I’m not sure on that. Sometimes my will shut down when I press the power button and sometimes it doesn’t and I end up just closing my laptop
Answered by MarilynT































