Questions & Answers

Q: QuestionHow many RAM slots are available on the motherboard? How is the 12 GB of RAM installed (like 2 x 6gb, etc)?

Asked 5 years ago by Anonymous.

• A:Answer This model has two RAM slots. It is configured with 1 x 4 GB, and 1 x 8 GB RAM sticks.

  Answered 5 years ago by HP Team

  
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Q: QuestionIf you store is closed, how get I get the items that I have on my present computer downloaded to the new computer I'm purchasing?

Asked 5 years ago by ROSE.

Q: QuestionHi, I'm wondering what the RAM size is and what version of processor does this have? Thank you!

Asked 5 years ago by Keilor.

• A:Answer This has 12GB or RAM and the processor is an AMD Ryzen™ 5 3500U.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the Internet speed if a speed test is done?

Asked 5 years ago by MrandMrsG.

• A:Answer The adapter manufacturer is not listed, and that is where you will find their specs. It does, however, list 1x1 433 Mbps. HP is misleading where they list speed IMO. With a dual band N router the max throughput is 72 MBPS on the 2.4 GHz wifi band, and 150 MBPS on the 5.0 GHz wifi band. It is 433 MBPS on the 5.0 GHz wifi band WITH an AC router.

  Answered 5 years ago by JanMac

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Q: QuestionWhat model and what price do I need to get that has usb and network (rj245) ports ? As well as a cd option. Thank You

Asked 5 years ago by rickc.

• A:Answer None of the laptops that are similar to this are currently available with a built in CD/DVD drive, however you can use an external drive with any of the available computers. The closest match that a built in RJ-45 port for wired networking is the 15-CW1076NR. Availability of this or other models is subject to change.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer have a secondary drive bay for an additional hard drive?

Asked 5 years ago by Morganight.

• A:Answer From what I was able to find out, it doesn't contain another slot for m.2. It look like it has a bay for HDD, but I have yet to find out if it ribbon type or plug type. So, to err on the safe side, it has two m.2 slot, but one is for your WiFi card and one is for your m.2

  Answered 5 years ago by Ziken

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Q: QuestionWhen was this laptop originally released?

Asked 5 years ago by Emily.

• A:Answer That is active as of 12/20/2019.

  Answered 2 years ago by HP Team

  
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Q: QuestionI understand M.2 drives come in various lengths. What is the length on the hard drive on these models?

Asked 5 years ago by MrFish.

• A:Answer Here are the specs for the M.2 drive that is installed: 256 GB PCIe® NVMe™ M.2 SSD The HP part number for this module is L78719-001. I hope this helps you. You can google the part # and find some for sale.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this model play dvds

Asked 5 years ago by Met.

• A:Answer This laptop does not have a built in DVD player. You can use an external USB DVD play and then you can read and write DVDs and CDs with this system. Here is an example of one: https://www.bestbuy.com/site/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/5852919.p?skuId=5852919

  Answered 2 years ago by HP Team

  
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Q: QuestionIf documents on my current computer are in the cloud (one drive), will I be able to access them automatically in this computeer

Asked 5 years ago by If.

• A:Answer Yes, simply install OneDrive on your new machine and sync your documents from the cloud.

  Answered 5 years ago by DrKennethNosewater

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Q: QuestionDoes this computer have blueray player and screen capture?

Asked 5 years ago by Rupe.

• A:Answer No dvd/cd slot

  Answered 5 years ago by TrueGinger

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Q: Questionif i am using zoom with 60+ participants can this laptop hold the 49 screens at once allowed by zoom?

Asked 5 years ago by Art.

• A:Answer am not using zoom with 60+ i want to learn more.

  Answered 5 years ago by PeteVerified Purchase

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Q: QuestionI am needing a computer that will help me with my ministry in video producing and editing. Is this computer reliable for this?

Asked 5 years ago by mfreyta.

• A:Answer Yes this computer can do this.

  Answered 5 years ago by HP Team

  
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Q: QuestionI keep seeing computers that are chromebooks and have to be logged on in order to work as well as having very limited storage space. I need something to do schoolwork on for a couple of years - is this more like a chromebook?

Asked 5 years ago by sbs3118.

• A:Answer No, this does not run on ChromeOS, but it comes with Windows 10 in S mode, so might have to switch out of that.

  Answered 5 years ago by JayKotadia

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Q: QuestionDoes this model have user upgradable RAM and storage?

Asked 5 years ago by Anonymous.

• A:Answer Yes the ram and storage is upgradable by an authorized service provide.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs MSOffice pre-loaded? If NO, is there a bundling option? Thank you, J

Asked 5 years ago by joenavy.

• A:Answer Office does not come bundled. Your option would be to get an Office365 subscription to get access to Office products.

  Answered 5 years ago by MadCityDan

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