Questions & Answers

Q: Questionwhat printer is compatible with this laptop?

Asked 2 years ago by lorinbri.

Q: QuestionIs there another model that has a CD drive?

Asked 3 years ago by GeeP.

• A:Answer The only model currently available with a CD/DVD drive is the 17-by4623dx. It's at https://www.bestbuy.com/site/hp-17-3-laptop-intel-core-i5-8gb-memory-256gb-ssd/6445801.p?skuId=6445801 Another option would be to get a computer without one, and use an external CD/DVD drive that plugs into one of the USB ports.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this have a cd/dvd drive?

Asked 3 years ago by Tony.

• A:Answer Hello, Tony. No, this HP laptop does not have a CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.

  Answered 3 years ago by HP Team

  
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Q: QuestionNeed a laptop with a DVD player

Asked 4 years ago by Duck.

• A:Answer Thank you for the question. Optical drives (DVD/CD) have been eliminated from laptops in order to make them lighter, thinner, and more affordable. In recent years, users have acquired content through streaming and downloading. USB connectible external drives are affordable and a good solution for users still wanting a DVD. See an example here: https://www.bestbuy.com/site/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/5852919.p?skuId=5852919

  Answered 3 years ago by HP team

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Q: QuestionCan you charge this with the type-C connector?

Asked 4 years ago by Lawyerman1000.

• A:Answer Hello! Thank you for your question! The HP 15.6" Touch-Screen Laptop (15-ef1013dx) does not have the ability to be charged with a USB-C charger. It is recommended to use the provided charger, which which will charge your system to 50% in about 45 minutes!

  Answered 4 years ago by HP Team

  
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Q: QuestionHow gapchic series is this laptop on?

Asked 4 years ago by Max.

• A:Answer This model just has integrated graphics on the CPU. This link has more info about the CPU and graphics in this model. https://www.amd.com/en/products/apu/amd-ryzen-7-4700u

  Answered 4 years ago by HP Team

  
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Q: QuestionCan it do gaming? If so, what level of gaming?

Asked 4 years ago by Charleo95.

• A:Answer This model will only work for basic games ike Minecraft.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this play roblox vr

Asked 4 years ago by Max.

• A:Answer This model will not work for VR

  Answered 4 years ago by HP Team

  
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Q: QuestionCan memory be upgraded

Asked 4 years ago by Scouter.

• A:Answer The memory slot is not user accessible, therefore not upgradable.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this laptop be used with an active pen? Or is it only passive stylus capable? If if can take an active pen, what model of pen?

Asked 4 years ago by SKip.

• A:Answer So don't ask the "Best buy" Tech because they sold me a Bamboo Ink after telling me it was compatible.... I gave it as a gift and probably can't even return it now.

  Answered 4 years ago by SkipH

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Q: QuestionIs the screen vivid in coloring or good for photo editing ?

Asked 4 years ago by Anonymous.

• A:Answer Thank you for asking. The Brightview display of 250 nits should be sufficient for photo editing.

  Answered 3 years ago by HP team

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Q: QuestionWhy does it say in the specifications that the operating system is windows 11 in s mode, but when I get it home and check I find that it has windows 10 in s mode?

Asked 4 years ago by Mike.

• A:Answer Hi Mike, apologies. HP does not control what retailers post on their sites. The 15-ef1013dx laptop is presented with Windows 10 S Mode, however, it can be upgraded to Windows 11 mode, free and easily. Please visit Microsoft.com for upgrade instructions.

  Answered 4 years ago by HP Team

  
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Q: QuestionMay I trade in HP laptop for HP ChromeBook?

Asked 4 years ago by Thumper.

• A:Answer Thank you for the question. Please reach out to your local Best Buy with your request.

  Answered 3 years ago by HP team

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Q: QuestionWhat is the speed of the RAM?

Asked 4 years ago by anr.

• A:Answer This laptop has 8 GB DDR4-2666 MHz RAM.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan someone help me remove the S mode on this laptop? I followed the instruction but it did not work, Thanks!

Asked 4 years ago by kia.

• A:Answer Thank you for reaching out. Please see this article from Microsoft on the topic: https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85 - Also, please note that this change will be irreversible.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this laptop have pre-installed MS Office?

Asked 4 years ago by Anand.

• A:Answer It comes with a 30 day trial of Office installed. After the trial has expired, you'll need to purchase it to continue using Office

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I use a wireless mouse?

Asked 4 years ago by Anonymous.

• A:Answer Yes u can!

  Answered 4 years ago by CityslickerVerified Purchase

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Q: QuestionCan I leave this plugged in to an outlet without doing harm?

Asked 4 years ago by Anonymous.

• A:Answer A Geek Squad guy told me, "Just unplug it at night, before bed." I have heard you should unplug when fully charged, and recharge at 20 percent. Any other input?

  Answered 4 years ago by ConsumerBulldogVerified Purchase

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Q: QuestionWill this laptop run windows 11?

Asked 4 years ago by Lilly.

• A:Answer Yes, it will run Windows 11 just fine.

  Answered 4 years ago by HP Team

  
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