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Questions & Answers

Your price for this item is $469.99
Page Showing 1-11 of 11 questions
  • QuestionDoes this laptop have a CD Player/Burner?

    Asked by Kalistara.

    • Answer Thank you for the question. This laptop does not have a CD/DVD drive, but you can connect an external CD/DVD drive via the USB port. Nearly all modern PCs lack disk drives. This is especially true for laptops, which have to make the best use of their space to deliver a truly portable computing experience. Computer manufacturers started to move away from internal drives for a number of reasons, including the fact that people began to access media in other ways, such as downloads and digital streaming.

      Answered by HP Team

  • QuestionDoes the laptop have lighted keyboard?

    Asked by TJ.

    • Answer No, this laptop does not have a backlit keyboard.

      Answered by HP Team

  • Questiondoes this computer has s mode and could i use this for zoom

    Asked by baron.

    • Answer Yes, it comes with Windows 11 running in S mode. You can use the online version of Zoom meetings with it.

      Answered by HP Team

  • QuestionTwo questions. First does this have a user replaceable battery? Second can you upgrade the ram?

    Asked by JoeD.

    • Answer Thank you for the question. Yes, the battery can be replaced and should be handled carefully. We suggest using a trained technician, such as Geek Squad. The RAM could be upgraded, however, the slot is not user accessible. It would be best to have the upgrade performed by a technician. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

      Answered by HP Team

  • QuestionHow much factory warranty does this unit have

    Asked by Oilcanharry.

    • Answer This laptop comes with a 1-year limited hardware warranty. Additional information is available at www.support.hp.com. It also comes with 90 days of limited technical support for software and initial setup (from date of purchase).

      Answered by HP Team

  • QuestionI currently have a Microsoft remote keyboard. Will this be compatable for the HP?

    Asked by Skeets.

    • Answer Yes, it will. You can connect them through the computer's built-in Bluetooth capability.

      Answered by HP Team

  • QuestionWhat accessories go with this. Does it include office 365?

    Asked by Nancy.

    • Answer Hi Nancy, thank you for the question. The HP 17-CN0030NR includes a charger/adapter and no other accessories are included. Microsoft has included a one-month trial of Microsoft 365, after which time you'll need to purchase a subscription. This laptop also includes free DropBox storage of 25GB for 12 months and 30 days of free McAffee LiveSafe.

      Answered by HP Team

  • QuestionDoes this come with word

    Asked by Booboo.

    • Answer No, this laptop does not come with a Microsoft 365 subscription.

      Answered by HP Team

  • QuestionDo this computer come with windows 11? T

    Asked by Liaaaa.

    • Answer Yes, this laptop comes with the Windows 11 Home in S mode operating system.

      Answered by HP Team

  • QuestionDoes it support 5G networks?

    Asked by Anonymous.

    • Answer This model will support both 2.4 GHz and 5 GHz wireless networks.

      Answered by HP Team

  • QuestionDoes this computer have a Ethernet port?

    Asked by AHab.

    • Answer This model does not have an Ethernet port. You would need to use a USB Ethernet adapter.

      Answered by HP Team