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Hi, Sally, and thank you for asking the question. Without seeing the monitor, it's impossible to say, since we can't see what you may have done wrong if anything.
Sorry, there was a problem. Please try again later.The monitor is designed to be up/down adjustable. Once you have it set to the height you prefer it should stay there unless you wish to change it. It moves easily but not on it's own.
Sorry, there was a problem. Please try again later.
