“I bought this computer this year. Have had trouble with the front usb ports. They rarely recognize attached components (i.e. wireless keyboard, etc.) and if they recognize a memory stick (rarely) it is only to give a "memory device failure" message.”

Asked by slojo 5 years ago

1-2 of 2 Answers

I've had similar issues. My wireless keyboard/mouse are attached in the rear and work fine. Of the USB ports in the front, only the topmost one will recognize anything plugged in. HP put the additional ports there as illusions to give the appearance that the computer has more capabilities than it actually does. It looks nice when you are reading the specs online, it just doesn't work when you purchase it and get it home. While multiple working USB ports would be nice I don't use them much so I didn't bother with the hassle of having to return the computer and hope the next one I purchased wasn't as bad. Just made a note to self...next computer will NOT be HP.
Answered by Yeta 5 years ago
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I would reach out to HP Tech support. Here's the link for HP Support: https://bit.ly/3mULd9E . You can also reach them by phone at 1-800-474-6836.
Answered by HP Team 5 years ago
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