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A new connection always takes longer to be recognized by the PC than one that has been connected at an earlier time. Allow at least one full minute. You should be prompted what you want to do with this drive. Select the appropriate choice. If this doesn't work, try other USB ports and wait again each time.
Sorry, there was a problem. Please try again later.I would try another USB port, and also try refreshing a couple of times. If that doesn't work you may wish to contact HP support at https://support.hp.com.
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