“I have tried to watch videos on my new computer, like Netflix, but they play in slow motion and the sound if awful, also in slow motion. Can anyone tell me why this is happening?”
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Hello, Bev. There are couple causes for the Netflix playing in slow motion. First, you want to be sure you have fast internet that is more than 15 Mpbs. You also want to make sure your router is updated. If you have an old router, it may be time to upgrade. Here are some troubleshooting steps for the WiFi on your computer: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c Here are some troubleshooting steps you can use for the sound: https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8 If you need further assistance, visit https://support.hp.com or the Geek Squad at Best Buy.
Sorry, there was a problem. Please try again later.Did you made all the systems updates? When I got it, I spent like 2 hours updating everything, After all updates everything ran smoothly, including the Netflix app.
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