Questions & Answers

Q: QuestionI understand Windows 10 is stored in a partition on the hard drive, but I like to have a disk for repairs or reinstallation. You say the Geeks can burn a copy, but for how much $? Is there a reason I can't copy onto a disk after the initial setup? DIY?

Asked 5 years ago by rmrgdr.

• A:Answer You can definitely do this yourself if you are a little savvy. Look into drive cloning software, there are many but I prefer Macrium Reflect. This allows you to clone your current drive, including the Windows partitions.

  Answered 5 years ago by CiscogntVerified Purchase

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Q: QuestionI don't have Wi-Fi, can I use a hard wired, Ethernet that plugs into my modem, to connect this computer? My second question is, how much does it cost for the Geek Squad, to set up my new computer?

Asked 5 years ago by myplayground.

• A:Answer You can use an Ethernet cable with this desktop.

  Answered 5 years ago by HP Team

  
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Q: Questionwhat version is the PCI-E 16 port?

Asked 5 years ago by wolfen316.

• A:Answer This desktop has 1 PCIe x16; 1 PCIe x1; 2 M.2.

  Answered 5 years ago by HP Team

  
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Q: Questionjust bought last week. the psu is too low for gtx graphic cards. how to upgrade?

Asked 5 years ago by kulasdq.

• A:Answer This Desktop PC has the L08660-800 - 180W power supply installed. This chassis can also use the L64961-800 - 310W power supply, and the connectors should be the same. I hope this helps you.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I print documents from this desktop on my HP wireless printer?

Asked 5 years ago by SDenise.

• A:Answer Yea

  Answered 5 years ago by SaysayVerified Purchase

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Q: QuestionCan documents from my old tower be transferred to this one?

Asked 5 years ago by SDenise.

• A:Answer Yes they can. Also Geek Squad offers services to transfer data for you. Here is a link to the Geek Squad services page: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I print documents from this desktop on my HP wireless printer?

Asked 5 years ago by SDB.

• A:Answer Yes you can!

  Answered 5 years ago by HP Team

  
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Q: Questioncan you upgrade the ram to 16 gigs with two stics can you upgrade the graphics card

Asked 5 years ago by Josiah.

• A:Answer You can upgrade the ram to up to 32gb with 2 stics. Not sure if they have to be equal since this currently has 12 and they don't make 6gb ram stics that I'm aware of. Yes, you can upgrade the graphics card. I'm looking into that possibility for mine now. From what I understand from PC mag's review, there isn't a lot of room for expansion so it may have to be a slim graphics card for it to fit.

  Answered 5 years ago by lindak0125Verified Purchase

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Q: Questiondoes it have a built in microphone

Asked 5 years ago by Anonymous.

• A:Answer Like other desktop computers, it does not have a built in microphone. Typically you'd get an add on (or a headset that includes a mic) and plug that into the audio jacks on the back of the computer.

  Answered 5 years ago by HP Team

  
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Q: QuestionMy WiFi requires Ethernet connections. Can it be connected in that fashion?

Asked 5 years ago by Mac.

• A:Answer Yes, it has an Ethernet port on the back.

  Answered 5 years ago by lindak0125Verified Purchase

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Q: QuestionWill the graphics card support 3d graphics and Open GL2.0?

Asked 5 years ago by Novicebuyer.

• A:Answer The video graphics in this computer is the integrated Intel® UHD Graphics 630. It supports Open GL 2.0. It is not a great performer with 3D graphics.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhen ordering can bestbuy do the up grades for you like taking 512 GB SSD to the next level 1TB and how much would it cost me. Thank you

Asked 5 years ago by Msnottohappy.

• A:Answer Best Buy is very accommodating and will advise on the best upgrade path, if that's possible, for you. A one-terabyte hard drive, of any configuration, can be had for a reasonable price as they've become more common in the PC market. A quick trip to online pricing at Best Buy or computer's manufacturers web site will be your best way to see current pricing.

  Answered 5 years ago by Jimmy

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Q: QuestionCan you use an ethernet cable for internet

Asked 5 years ago by yaktownman.

• A:Answer Yes, it has an Ethernet port on the back.

  Answered 5 years ago by lindak0125Verified Purchase

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Q: QuestionWill this computer work with the Real Flight RF 9 flight simulator>

Asked 5 years ago by Trucker.

• A:Answer You should have no problem running RF 9 on this computer.

  Answered 5 years ago by HP Team

  
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Q: QuestionPlease show me how to hook all accessories to the model:RE811US

Asked 5 years ago by Butch.

Q: QuestionI am looking to add a new graphics card to the unit such as the ASRock Radeon RX 570, I am wondering if you think it would be able to fit and also what power supply unit dimensions should I be looking for to meet the 450W requirement? What GPU would work?

Asked 5 years ago by Austin.

• A:Answer The power supply in this model is only 180 watts. This HP desktop is not meant to have the power supply upgraded. It is a custom size and only the same power supply will fit in the case. The power supply's meant for gaming desktop will not fit in this desktop.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat fps does this run games at

Asked 5 years ago by Eli.

• A:Answer I'm unable to tell you that. There are a number of factors that contribute to a game's frame rate or frames per second (FPS) performance. Things that can impact game frame rate/FPS include: System hardware, such as the graphics card, motherboard, CPU, and memory. Graphics and resolution settings within the game. The specs for this computer are great, but it doesn't have dedicated graphics. It has integrated Intel® UHD Graphics 630.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs the network card able to handle 500/500 internet speed?

Asked 5 years ago by Mike.

• A:Answer Hi Mike, the Ethernet port on this model supports 10/100/1000 GbE LAN connections. It will support the speeds you need.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will the HB TE01-0014 be in stock again?

Asked 5 years ago by Russ.