A:Answer Apologies for what you're experiencing. Wireless charging requires a physical connection between a phone and the charger. Charge with the screen-side up. If your case is thick, you may need to remove it to charge. By default, wireless charging is enabled in all power states. To verify this: Press the OSD button found on the right side of the back of the computer. Select the menu icon to open the OSD menu. Select Power. Select Wireless Charging. Select On to enable wireless charging or Off to disable wireless charging.