“I can't get the volume to come on AT ALL...any suggestions? I can't get ANY sound to come on. I bought it less than a month ago, and just took it out of the box early last week. Geek guys want to charge an arm & TWO legs just to LOOK at it. They're being hard to deal with.... Anyone have any suggestions of what to try in order to see if this is just a setting or more possibly a factory defect?”
Answer This Question
1-4 of 4 Answers
Firstt - make sure the volume is up on the taskbar next to the clock and also in whatever app you are using. Are you sure sound is actually playng? It may be that the sound drivers are not installed properly or defective. If you go to youtube, does the video play as if the sound were working? If it does - the drivers are installed and the computer thinks the sound is playiing. Try headphones to see if it is the speakers. I'm pretty sure the computer is warrantied by HP for a year so the Geek Squad may fix it for free. Most of the geeks like to prove they know more than you - use that to your advantage.
Sorry, there was a problem. Please try again later.On the Start Screen with all the tiles, look for the little magnifying glass Icon up on the top right, click on it and type in "sound" A panel will come up underneath with a number of choices. Look for the icon you usually associate with sound in Windows and see what the settings are under all the tabs. Hopefully you will find something there. There is also a sound control for headphones next to the the headphone jack on left side of the keyboard toward the front.
Sorry, there was a problem. Please try again later.Sounds like you may have a bad unit. Bring it back and get another one. If you’re past the return date write to Logitech, tell them your issue, and they should replace it. BBY may swap it out even if you are past the return date as well. Both are pretty good with that sort of thing.
Sorry, there was a problem. Please try again later.Go to device manager, and remove audio drivers then let windows search for a new driver....just a thought. Also check sound in control panel sometimes the default sound device is an external device. good luck
Sorry, there was a problem. Please try again later.