A:AnswerThank you for your question. It seems that you may have a software issue with your computer as a hardware issue with the computer would not cause those problems. I would take the computer in to your local Best Buy to find out exactly what is going on with it.
A:AnswerI have upgraded the RAM on mine. The motherboard comes with two slots with one taken at 8GB. So you can add a second 8GB chip for a total of 16GB. Specifically the compatible chip is DDR4 2400 MT/s (PC4-19200) DR x8 SODIMM .
A:AnswerI apologize, I do not understand the question you are asking. I would recommend contacting your local store though as we will not have any information down to the store level.
