Questions & Answers

Q: QuestionWe just bought the hp-spectre-2-in-1-16-3k-touch-screen-laptop-intel-evo-platform-core-i7-16gb-memory-512gb-ssd-32gb-today, charged it and the screen will not come on after we press start

Asked 3 years ago by Anonymous.

Q: QuestionDoes it have a camera and is it google chrome capable

Asked 3 years ago by Logg.

• A:Answer Yes, this Spectre 2-in-1 laptop does have a built-in webcam and microphone and is compatible with Google Chrome.

  Answered 3 years ago by HP Team

  
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Q: QuestionIs the pen included in purchase?

Asked 3 years ago by EM.

• A:Answer Yes, this Spectre 2-in-1 laptop comes with the folllowing items: Battery | AC Adapter | HP Protective Sleeve | HP Rechargeable MPP2.0 Tilt Pen in nightfall black.

  Answered 3 years ago by HP Team

  
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Q: QuestionI just bought the HP Spectre 2-in-1 16" 3K + Touch-Screen Laptop - Intel Evo Platform Core i7 - 16 GB Memory - 512 GB SSD _ 32 GB optane....What's the system type on this computer? 64 or 32 bit?

Asked 3 years ago by SherBear.

• A:Answer It is a 64bit laptop.

  Answered 3 years ago by FreshkVerified Purchase

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Q: QuestionI want to know if this laptop has a nvidia or GT Force and which is its capacity?

Asked 3 years ago by choflo.

• A:Answer Has a Itel Iris

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow good are the speakers? What's the output of them Watt wise?

Asked 3 years ago by Bigben2493.

• A:Answer Fantastic! Clear and loud. I just listened to them at Best Buy. Had to return an ASUS laptop because the speakers were barely audible. If great sound quality is a priority, as it is with me, you won't be disappointed. I ordered my HP laptop from HP because it could be configured the way I wanted. Best Buy didn't offer custom configuration.

  Answered 3 years ago by TomW

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Q: QuestionHow does this computer compare to the Surface Computers?

Asked 3 years ago by Veggienut.

• A:Answer 1. This laptop is bigger than any existing Surface tablet or Surface laptop. 2. It has a more powerful CPU than any existing Surface tablet or Surface laptop. 3. Has has more ports than any existing Surface tablet or Surface laptop. 4. Unlike the new Surface Pro and Pro X tablets and Surface laptops, it has a MicroSD slot. 5. And like all Surface tablets and Surface laptops, it has Windows Hellow, touch screen, and pen support. Surface pens also work in this laptop. 6. This laptop has thunderbolt ports which are only included on the Surface Pro 8 and Surface Laptop Studio. 7. This laptop's screen has a better resolution than all the Surface tablets and Surface laptops. Only the Surface Laptop Studio has a screen in the same ballpark as this laptop. 8. This laptop has much better battery life than every Surface tablet, Surface laptop, and the Surface Laptop Studio. Anyway from 25% to 50% depending on the device.

  Answered 3 years ago by 1a2b3cVerified Purchase

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Q: QuestionDo this laptop include camera?

Asked 3 years ago by Anonymous.

• A:Answer Yes. It is a 5 megapixel camera

  Answered 3 years ago by 1a2b3cVerified Purchase

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Q: QuestionCan you replace the battery when it goes bad. Does HP sell the battery separately?

Asked 3 years ago by Mike.

• A:Answer Yes, you can replace it, and it is sold. Unfortunately it is not as simple as popping the battery out and putting a new one in - you'll have to dismantle the laptop to get at and replace the battery. This is very easy for someone with technical skills, but it can also be done by a technician for a small charge.

  Answered 3 years ago by GaryEVerified Purchase

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Q: QuestionCan you upgrade the battery on this laptop?

Asked 3 years ago by Mike.

• A:Answer This laptop does not get hot and the fans are very quiet. I strongly suggest people Google established YouTubers (e.g., Andrew Marc David) and tech companies' (e.g., Windows Central) reviews instead of listening to random individuals who provide ZERO information to support their over-the-top negative claims.

  Answered 3 years ago by 1a2b3cVerified Purchase

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Q: QuestionWould this laptop be good for use with a Digital Audio Workstation. If not what would be recommended. Thanks

Asked 3 years ago by CBTec.

• A:Answer This model will work great for an audio workstation. The laptop will be fast and nice to use.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this laptop have pressure sensitivity?

Asked 3 years ago by Anonymous.

• A:Answer I'm not sure what you mean by "pressure sensitivity". If you're asking if it has a touchscreen, then it does. If you're talking about using something like a drawing program and want to control line width, that's actually handled by the pen you're using. The HP Pen or HP Tilt Pen are both good choices.

  Answered 3 years ago by HP Team

  
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Q: Questionwhat is the difference between the HP Spectre and the HP Spectre x360

Asked 3 years ago by Ron.

• A:Answer None really. All new HP Spectre's (2019 and above) are all x360, meaning they can flip the keyboard and are considered 2 in 1's

  Answered 3 years ago by OmegaMalkior

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Q: QuestionIs there a docking station available for this PC?

Asked 3 years ago by Peanut.

• A:Answer There isn't one specifically designed for this laptop. However, any docking station that has a USB-C connector will work with it.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this laptop included a cd slot or no cd slot?

Asked 3 years ago by Alex.

• A:Answer If you purchase the laptop directly from HP you customize your order to include a CD slot.

  Answered 3 years ago by 1a2b3c

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Q: QuestionThe answers here from intel and hp are incorrect. Best buy does not have an eta on any of the hp spectre laptops that say arriving soon. That eta info is in the hands of hp/intel. Please do not give any more false information to potential customers!

Asked 4 years ago by Management.

• A:Answer It was released on HP.com yesterday. Best Buy should soon follow

  Answered 4 years ago by OmegaMalkior

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Q: QuestionIs there an update to the release date of this product?

Asked 4 years ago by Jjestrella88.

• A:Answer Hello Jjestrella88. Thank you for your question. To check on this information, we suggest you to contact the retailer support center using the link below: ***https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001*** You can also chat with a Best Buy agent by clicking the chat button that is located in the lower right corner of the retailer website. Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionWill this laptop support a secondary screen and or external monitor? Also is there a loading dock for this laptop?

Asked 3 years ago by JERAMIAH.

• A:Answer You can connect a second monitor or display. This model will work with a USB docking station.

  Answered 3 years ago by HP Team

  
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Q: QuestionHow does the Evo compare to the other Intel Processors?

Asked 3 years ago by Veggienut.

• A:Answer Evo is not a processor, it is a standardized list of requirements a laptop must meet in order for Intel to say that this laptop is Evo certified. You can Google the term "Intel Evo Certification" to find out what requirements are included on the list. I do know that laptops with descrete graphics cards can not be Evo certified.

  Answered 3 years ago by 1a2b3cVerified Purchase

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