Questions & Answers

Q: QuestionHow many USB 3.0 ports are there on this docking station?

• A:Answer The HP USB-C Dock G5 has 4 USB 3.0 ports.

Q: QuestionHow many displays does this docking station support?

• A:Answer The HP USB-C Dock G5 supports a maximum of 3 displays.

Q: QuestionWhat kind of connectivity does this docking station use to avoid low signals and latency?

• A:Answer This docking station uses wired connectivity to avoid low signals and latency.

Q: QuestionDoes this docking station have a headphone jack?

• A:Answer Yes, the HP USB-C Dock G5 has a headphone jack.

Q: QuestionI have 2 HP monitors with VGA and HDMI connections.I would like to extend display to HP 17-cn0112ds laptop. Will this work? If not what accessories do you recommend? thanks

Asked 7 months ago by Texas.

• A:Answer Thank you for your question about this docking station! This will not work with your laptop as the 17-cn0112ds ports do not have the signaling rate or the pass-through DisplayPort required to support multiple external monitors. Those features are in the Pavilion, Envy, Spectre, and OmniBook laptops, which are available for purchase in Best Buy stores or online.

  Answered 7 months ago by HP Team

  
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Q: QuestionWill this work with a HP laptop 17t-cn300?

Asked 9 months ago by Kylee.

• A:Answer Hello and thank you for asking.. The HP USB-C Dock G5 (5TW10AA) will work with the HP 17t-cn300 laptop. However, the USB-C port on that laptop does not support a transfer rate fast enough for video. This is why any additional monitors connected to the dock's DisplayPort ports will not work.

  Answered 9 months ago by HP Team

  
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Q: QuestionDoes this also power the laptop when I plug in its USB-C cable to the laptop USB-C charging port? The specs say no passthrough power, but I'm seeing conflicting answers here.

Asked 1 year ago by A2DHB.

• A:Answer Thank you for your question about this USB-C dock! This dock can charge mobile devices like smartphones through the USB-A ports that are on it, but it does not have the power delivery for laptops.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this work with a Samsung NP730QFG-KA1US Laptop and monitor MSI 27 FHD IPS Nvidia G-Sync Gaming Monitor Optix G273. Additionally, does this docking station have its own power supply which the laptop would be charged from.

Asked 1 year ago by MtkaViper.

• A:Answer This is made with compatibility with all kinds of laptops, including your Samsung. It comes with an external power supply that handles 100 watts and supports power delivery through the USB-C port on the laptop: Make sure the dock is connected to port that has the lightning logo on it.

  Answered 1 year ago by HP Team

  
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Q: QuestionAre both of the following HP laptops fully compatible with this dock: Product #s: 1Y5L4AV and 6N191UA#ABA Thanks!

Asked 2 years ago by Doug5alive.

• A:Answer Yes, they're both compatible with this docking station.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I use this with my Playstation

Asked 6 months ago by Ray.

• A:Answer Hi and thanks for asking. The HP 5TW10AA USB-C docking station is not compatible with any game consoles, like the Sony Playstation.

  Answered 6 months ago by HP Team

  
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Q: QuestionHello, Can I use this docking station for my OMEN Gaming Laptop 16-k0016nl (6X4R9EA). I mean my power supply with cable is 200 W if Im right...What if I use this docking station for my laptop and my 2 monitors? Shall I buy bigger one 280W?

Asked 10 months ago by IvanMa.

• A:Answer Ivan, thank you for your question about this HP dock to use with your Omen. The docking station will help you connect more peripherals but is inadequate for power for the Omen laptop. The USB-C power delivery and Thunderbolt ports have a limit of 100W for that feature.

  Answered 10 months ago by HP Team

  
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Q: QuestionIs this dock compatible with an HP 15-eg3071cl?

Asked 1 year ago by Joe.

• A:Answer Hi Joe, thanks for asking about this HP USB Type-C docking station. That docking station is compatible with your HP 15-eg3071cl laptop.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan I keep my laptop closed while connected to a monitor and through this hub or will it only mirror exactly what's on my laptop screen (when open). For example at work I just dock my laptop and use two monitors and a regular keyboard Thank you!

Asked 1 year ago by Maxwell.

• A:Answer Maxwell, thank you for your question. By default, the laptop goes into sleep mode when the lid is closed. However, you can change the settings within Windows to keep the laptop running while the lid is closed.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this docking station work with a HP ENVY x360 laptop and a Dell HDMI terminal?

Asked 1 year ago by Doug.

• A:Answer Doug, thank you for your question on this HP USB-C dock! Since these are universal standard, you will be able to connect this to any device that has an HDMI input, including a Dell monitor.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this work with an OMEN Transcend gaming computer? I am looking for a docking station that will provide power so I don't have to plug the laptop power adapter into the laptop while using the docking station.

Asked 1 year ago by AEB.

• A:Answer Thank you for your question about expanding your Omen Transcend's capabilities! Yes, this will work work with connecting devices to the Omen Transcend, but cannot power the laptop fully. The Omen Transcend uses a 140W adapter to charge it while USB-C power delivery is at 100W.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this docking station work with hp17tcn 300 ct02 Product number 947N1AV hp computer?? If not what docking station will work with the above name laptop?? HP USB C G5 Essential dock or USB C Dock Hub Kit ??? At present no docking station is working.

Asked 1 year ago by Jeff.

• A:Answer Hi, Jeff, and thank you for the question. It depends on what you're looking to dock with that computer. The USB-C port on the computer can't support charging or external monitors, so if you're looking for that functionality, there won't be any docking station that will work.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this work with my Envy 2in1 14in laptop? And does it come with a power source?

Asked 1 year ago by MsAA.

• A:Answer Thank you for your question on this USB-C Dock! It will work with any USB-C port and it comes with a power adapter packed in the box.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs this docking station compatible with a Ipad Prro? I wan to use to connect my ipad pro to a monitor, and usb the usb port for a keyboard and mouse

Asked 1 year ago by jmac.

• A:Answer I've tried it before, but no picture on the external monitor(s).... however for what it's worth, It does charge my iPad and connects to internet via ethernet.

  Answered 1 year ago by JFaraci

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Q: Questiondoes this work with a HP 17-cn0XXX

Asked 1 year ago by Chadwick.

• A:Answer Chadwick, thank you for your question about compatibility with your laptop. This dock will not work with the HP 17-cn0xxx series laptops as the USB-C port on it is for data transfer only, not charging or video.

  Answered 1 year ago by HP Team

  
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